Responsive Customer Care
Responsive Customer Care | HVAC Unit Replacement | Heating and Air Conditioning | Kelso
When a Kelso winter chill lingers or a summer heatwave won’t quit, you need a comfort team that shows up fast and treats you like family. HEP’s responsive customer care crew listens first, then moves quickly, arriving with fully stocked trucks and clear, upfront pricing. From removing an outdated system to fine-tuning the ductwork, we handle every detail so you can trade noisy breakdowns for quiet, reliable comfort.
Our certified technicians design each HVAC unit replacement to fit your home’s square footage, lifestyle, and budget—pairing energy-efficient equipment with smart thermostats that can trim utility bills for years to come. With honest advice, flexible financing, and a workmanship guarantee, HEP makes the entire process hassle-free. Ready to breathe easier? One call brings courteous service, expert craftsmanship, and a perfectly balanced indoor climate straight to your Kelso doorstep.
FAQs
When should I consider replacing my HVAC unit instead of repairing it?
Most systems in Kelso last 12–15 years with regular maintenance. You should think about replacement when (1) the unit is more than 10 years old and repair costs exceed 30% of the price of a new system; (2) you face frequent breakdowns, especially during peak heating-or-cooling months; (3) energy bills keep rising despite tune-ups; or (4) the system still uses R-22 (Freon), which is no longer produced and is very expensive to recharge. A replacement can cut energy use by 20–40% while giving you more reliable comfort.
How much does a new HVAC system cost in Kelso, and what factors influence the price?
In Kelso, a complete replacement (equipment + installation) typically ranges from $6,500 for a basic 2-ton heat pump to $14,000+ for a high-efficiency, variable-speed 5-ton system with smart controls. Key cost drivers include (1) unit capacity (tonnage/BTU output); (2) SEER2/HSPF efficiency ratings; (3) brand and warranty length; (4) ductwork condition—leaks or resizing add labor; (5) electrical or refrigerant line upgrades; and (6) optional accessories such as air purifiers or smart thermostats. We always perform a free onsite load calculation and provide multiple quotes so you can choose what fits your comfort goals and budget.
What size HVAC unit do I need for my Kelso home?
Proper sizing depends on many factors beyond square footage, including insulation levels, window type, orientation, ceiling height, and air-leakage rate—especially important in our damp, cool Pacific Northwest climate. We conduct a Manual J heat-gain/heat-loss calculation to determine the precise BTU output your home needs. Oversizing leads to short cycling and humidity issues; undersizing leaves rooms uncomfortable on extreme days. During your consultation, we measure each room, inspect the attic and crawlspace, and discuss usage patterns before recommending the correct tonnage.
How long does HVAC replacement take, and will I be without heating or cooling?
For most single-family homes in Kelso, the actual removal and installation take one full workday (6–10 hours). If duct repairs, electrical upgrades, or permits are required, the project can extend to two days. You will be without heating or cooling only during the switchover window—typically 3–6 hours. Our responsive customer care team schedules around your availability, arrives on time, and keeps you informed at every step, so you always know what to expect.
Are there energy-efficiency incentives or rebates available for Kelso residents who replace their HVAC systems?
Yes. Clark Public Utilities and Cowlitz PUD offer rebates of $200–$1,000 for qualifying high-efficiency heat pumps and duct sealing. Washington State’s EnergyStar program provides additional incentives for variable-speed systems that exceed 15.2 SEER2. Federal tax credits of up to 30% (maximum $2,000) are available under the Inflation Reduction Act for heat pumps meeting the highest efficiency tiers. We handle all paperwork, submit rebate forms, and provide the AHRI certificates you need to claim credits.
What warranties and maintenance support do you provide after installation?
All new systems come with a 10-year manufacturer’s parts warranty and our 2-year labor warranty. Registering the equipment within 60 days can extend parts coverage to 12 years for most brands. To protect your investment, we include the first year of our Precision Comfort Plan at no charge—two seasonal tune-ups, priority scheduling, and 15% off any future repairs. Our 24/7 emergency line ensures you always reach a live technician, even on weekends or holidays.