Urgent Repairs
Urgent Repairs | Heat Repair | Heating and Air Conditioning | Kelso
When the chill rolls off the Cowlitz and your furnace quits without warning, HEP’s Urgent Repairs Heating and Air Conditioning is ready to swoop in with fast, precision heat repair that gets Kelso homes warm again—often before the coffee has finished brewing. Our certified technicians arrive fully stocked for every make and model, diagnose on the spot, and explain your options in plain language so you can choose the fix that fits your budget and timeline.
We’re a local team that treats each call like it’s our own family shivering in the living room. Transparent pricing, 24/7 availability, and a satisfaction guarantee mean you never have to gamble on comfort. One call to HEP is all it takes to restore steady, reliable heat and the peace of mind that comes with it.
FAQs
What qualifies as an “urgent” heating repair and how quickly can you reach my home in Kelso?
An urgent repair involves any situation where your furnace, heat pump, or HVAC system has completely stopped working, is blowing cold air, is producing a burning smell, or is triggering safety devices such as carbon-monoxide detectors. Because loss of heat can be dangerous during our cold, damp Kelso winters, we treat these calls as top priority. Our on-call technicians are stationed locally and can usually arrive anywhere in Kelso or the surrounding Cowlitz County communities within 60–90 minutes of your call, day or night.
Do you really provide 24/7 emergency service, and is there an extra after-hours fee?
Yes. Our dispatch line is staffed 24 hours a day, 365 days a year—including weekends and holidays. You will speak with a live representative who will immediately route the closest certified technician to your address. Because sending a crew outside of normal business hours increases our costs, a modest after-hours diagnostic fee does apply. However, all labor and part pricing remains the same as daytime rates, and we will quote every charge for your approval before any work begins.
Can your technicians repair all furnace, heat pump, and AC brands or only certain models?
Our team is factory-trained on every major residential and light-commercial brand used in Southwest Washington, including Lennox, Trane, Carrier, Bryant, Goodman, Rheem, York, Daikin, and Mitsubishi. We stock the most common universal parts on our trucks—ignitors, flame sensors, control boards, blower motors, and refrigerant—to resolve roughly 85% of emergency calls on the first visit. For specialty components we can source most items same-day from our Longview parts warehouse or overnight from regional suppliers.
What should I do while waiting for the technician if my heat stops working?
1. Turn the system off at the thermostat to prevent further damage. 2. Check that your breaker hasn’t tripped and that the furnace switch is on. 3. Inspect and replace a clogged air filter if you have one on hand. 4. Make sure all supply and return vents are open and unobstructed. 5. If you smell gas, leave the house immediately, call 911, then contact us. 6. Keep doors closed and use space heaters safely (3-ft clearance) to maintain minimal warmth until we arrive.
How much does an emergency heat repair usually cost, and will I get an upfront estimate?
Our diagnostic fee is $129 during regular hours and $189 after hours. After the technician identifies the problem, you’ll receive a flat-rate price that covers parts, labor, and warranty before any repairs begin—no surprises. Simple fixes like replacing a failed ignitor or capacitor typically range from $150–$300 total. More involved repairs such as blower motor replacement or refrigerant leak repair can range from $450–$900. We accept all major credit cards, offer financing for larger repairs, and back our work with a 1-year parts and labor warranty.
How can I avoid future emergency heating or cooling breakdowns?
The best defense is routine maintenance. We recommend a 21-point tune-up each fall for furnaces or heat pumps and each spring for air conditioners. During these visits we clean burners and coils, test safety controls, measure refrigerant levels, and replace disposable filters. Members of our Kelso Comfort Club receive two tune-ups per year, priority same-day service, and 15% off any repairs—all for less than the cost of one emergency call. Regular maintenance can reduce unexpected failures by up to 70% and prolong equipment life by 5–10 years.