Certified Technicians
Certified Technicians | Heating and Air Conditioning | Jonesborough
From sweltering summer highs to frosty Appalachian nights, Jonesborough homeowners count on HEP’s certified technicians to keep indoor comfort rock-solid all year long. Our team arrives with fully stocked vehicles, advanced diagnostic tools, and a neighborly attitude—ready to tackle everything from precision tune-ups to complete system replacements. Because our pros are factory-trained and NATE-certified, you get meticulous workmanship that safeguards warranties, maximizes efficiency, and stretches every energy dollar.
Whether you need lightning-fast emergency repairs or a custom-designed upgrade, we make the entire process hassle-free: upfront pricing, clear communication, and respect for your time and property. Join thousands of satisfied locals who rely on HEP for reliable heating and air conditioning solutions that stand up to East Tennessee’s wild temperature swings. One call, and comfort is on the way.
FAQs
What heating and air-conditioning services do your certified technicians provide in Jonesborough?
Our local team is trained to handle the full HVAC life-cycle. That includes new system design and installation, seasonal tune-ups, precision repairs on all major brands, indoor-air-quality upgrades, thermostat and zoning integration, ductwork inspection and sealing, and safe removal of outdated equipment. Whether you need a high-efficiency heat pump for a historic downtown home or a gas-furnace repair in a new subdivision, we have specialists on call every day.
How fast can you respond to an HVAC emergency in the Jonesborough area?
Because our technicians live and work in Washington County, we can usually arrive anywhere in Jonesborough within 1–2 hours—often sooner during normal business hours. After-hours and weekend calls are routed through our 24/7 dispatch center, ensuring your breakdown is triaged immediately. Our trucks are stocked with the most common motors, capacitors, refrigerants, and ignition parts so that 85 % of emergency repairs are completed on the first visit.
What certifications and training do your technicians hold?
Every field technician is EPA Section 608 certified to handle refrigerants safely and NATE-certified for core HVAC competencies. In addition, we maintain Trane Comfort Specialist, Mitsubishi Diamond Contractor, and Rheem Pro Partner status, which requires annual factory training and quality audits. Our apprentices complete a 4-year Department of Labor HVAC program, and all staff pass background checks and drug screening for your peace of mind.
Do you offer preventive maintenance plans, and what do they include?
Yes. Our Comfort Shield Plan provides two seasonal tune-ups per year—one cooling, one heating—plus priority scheduling, a 15 % discount on parts and labor, no overtime fees, and documented inspection reports that protect manufacturer warranties. During each visit we clean coils, calibrate thermostats, check refrigerant charge, test safety controls, and replace standard filters. Members typically save 10-30 % on utility bills and avoid surprise breakdowns.
What steps can I take to improve my home’s energy efficiency and indoor comfort?
Start with a whole-home HVAC assessment. We’ll measure duct leakage, insulation levels, and system performance to pinpoint opportunities. Upgrading to a variable-speed heat pump or two-stage gas furnace can cut energy use up to 40 %. Smart Wi-Fi thermostats and zoning dampers help eliminate hot and cold spots, while high-MERV filters and UV air purifiers boost air quality. We also recommend sealing and insulating attic ductwork, which is often the biggest source of wasted energy in Jonesborough homes.
Do you help customers with utility rebates, tax credits, and financing for new HVAC systems?
Absolutely. We stay current on TVA EnergyRight rebates, federal Inflation Reduction Act tax credits, and local utility incentives that can cover up to $2,000 on qualifying heat pumps or high-efficiency furnaces. Our office staff prepares all paperwork and submits it on your behalf. For out-of-pocket costs, we offer zero-down financing with APRs as low as 0 % for 18 months or extended terms up to 120 months, subject to credit approval.