Customer Satisfaction
Customer Satisfaction | Heat Repair | Heating and Air Conditioning | Jonesborough
When winter sneaks into Jonesborough and the thermostat starts dropping, HEP’s Customer Satisfaction team is only a call away. Our certified technicians arrive fast, diagnose accurately, and handle every aspect of heat repair with transparent pricing and a smile. From worn blower motors to stubborn pilot lights, we bring the parts, the know-how, and the legendary “Happy HEP” guarantee that your home will feel comfortable again before we leave.
We’re a locally owned company that treats neighbors like family, respecting your time, your budget, and your living space. Whether you live in a historic downtown cottage or a newly built ranch on the outskirts, you can count on honest advice, clean workmanship, and 24/7 emergency service backed by glowing customer reviews. Keep the cold outside—schedule your repair today and discover why Jonesborough trusts HEP to keep the heat on all season long.
FAQs
What types of heating systems do you repair in Jonesborough?
Our certified technicians service and repair all major residential and light-commercial heating systems, including gas furnaces, electric furnaces, heat pumps, ductless mini-splits, and dual-fuel hybrid systems. We work on every leading brand sold in Tennessee—Carrier, Trane, Rheem, Lennox, Goodman, York, and more—so you can rely on us to diagnose and fix virtually any heating equipment in your home or small business.
How quickly can you respond to a no-heat emergency?
We provide 24/7 emergency service throughout the greater Jonesborough area. Calls received before 10 p.m. typically see a technician at your door within two hours; overnight calls are dispatched first thing the next morning unless temperatures are below freezing, in which case we come immediately. Our trucks are fully stocked with common replacement parts to restore heat on the first visit whenever possible.
What signs indicate that my furnace needs professional repair?
Warning signs include insufficient or uneven heat, frequent cycling on and off, unexplained increases in utility bills, loud bangs or squeals, a yellow burner flame (instead of steady blue), and the presence of soot or a burning smell. If your carbon-monoxide detector sounds or you notice flu-like symptoms when the heat is running, shut the system off and call us right away—this could indicate a serious safety issue.
Are your technicians licensed and insured for HVAC work in Tennessee?
Yes. All of our HVAC technicians hold current Tennessee Mechanical Contractor or Limited Licensed Electrician (LLE) credentials, have passed background checks, and carry full liability and workers’ compensation insurance. We also participate in ongoing factory training so we stay current with the latest heating technology and code requirements in Jonesborough and Washington County.
Do you offer upfront pricing and written estimates for heat repair?
Absolutely. After diagnosing the problem, we explain the findings in plain language and present a detailed, flat-rate quote before any work begins. The price we quote is the price you pay—no hidden fees, overtime charges, or surprise add-ons. If multiple repair options exist, we’ll outline each so you can choose what best fits your budget and comfort goals.
How can I prevent future heating breakdowns after the repair?
Preventive care is the key. We recommend enrolling in our Comfort Club Maintenance Plan, which provides one cooling and one heating tune-up each year, priority scheduling, and discounts on future repairs. During a tune-up we clean burners, tighten electrical connections, test safety controls, lubricate moving parts, check refrigerant (for heat pumps), and verify proper airflow—steps that can reduce breakdowns by up to 80 % and extend equipment life by several years.