Emergency Repairs
Emergency Repairs | Electrical | Jonesborough
When a storm knocks out the power in historic Jonesborough, or a hidden short leaves your home in the dark, HEP’s emergency repair team is on the road before you can find the flashlight. Our local technicians arrive fast, diagnose the issue on the spot, and carry the parts to restore lights, heat, and the peace of mind that comes with knowing true professionals are in charge of your electrical safety.
Day or night, weekends or holidays, one call connects you to licensed experts who treat your home as carefully as their own. Transparent pricing, tidy workmanship, and courteous service turn a stressful outage into a simple fix—so you can get back to porch-sitting, family dinners, and everything else that makes Jonesborough home. When minutes matter, trust HEP to bring the power back, because around here, we don’t leave neighbors in the dark.
FAQs
What situations are considered an electrical emergency?
Any issue that poses an immediate risk of fire, electric shock, or major power disruption qualifies as an emergency. Common examples include sparking outlets, burning odors coming from wiring or panels, partial or total power loss, repeatedly tripping breakers, visible arcing, buzzing breaker panels, or water-damaged wiring. If you feel unsafe or notice signs of overheating or smoke, switch off power at the main breaker if it is safe to do so and call us right away.
How fast can your emergency electricians reach my home or business in Jonesborough?
Because our technicians are locally based in Washington County, average arrival time within Jonesborough city limits is 30–60 minutes. We dispatch crews 24/7, including nights, weekends, and holidays. When you call, our dispatcher will give you an estimated arrival window and keep you updated in real time.
Are your emergency service electricians licensed and insured?
Yes. Every field technician holds a current Tennessee electrical contractor’s license, carries full liability insurance, and is OSHA-trained for high-risk emergency work. Our company also maintains workers’ compensation coverage, so you are fully protected against any liability while we are on site.
What should I do while waiting for the electrician to arrive?
1. If safe, turn off the main breaker to stop power flow. 2. Keep people and pets away from the affected area. 3. Do not touch exposed wires, wet appliances, or the service panel. 4. If you smell smoke or see flames, evacuate and dial 911. 5. Have your breaker box, recent utility bills, or previous repair notes handy; this speeds up troubleshooting once we arrive.
Do you charge extra for after-hours or holiday emergency calls?
Our 24/7 emergency rate reflects the additional costs of staffing and rapid response outside regular hours, so it is higher than our standard daytime service call fee. However, we provide upfront pricing over the phone before dispatch. There are no hidden charges, and all labor and parts are itemized on your final invoice. Seniors, veterans, and first responders receive a 10 % discount even on emergency rates.
Can you handle both residential and commercial emergency electrical problems, and will the repair be permanent?
Absolutely. Our fleet is equipped to troubleshoot and repair everything from home breaker panels and HVAC circuits to three-phase commercial service and industrial motor controls. Whenever possible, we perform a permanent code-compliant repair on the spot. If a specialty part must be ordered, we make the system safe with a temporary fix, then schedule a follow-up visit to complete the permanent solution at no additional after-hours charge.