Excellent Customer Service
Excellent Customer Service | Air Conditioning | Heating and Air Conditioning | Jonesborough
When the Tennessee summer turns up the heat, HEP’s team in Jonesborough answers with prompt, personable expertise that makes “service” feel like a promise kept, not just a tagline. From the first friendly phone call to the moment our certified technicians fine-tune your system, we focus on clear communication, transparent pricing, and a respect for your time and home that’s as refreshing as the cool breeze we restore. Neat uniforms, shoe covers, and a smile come standard—because every detail matters when comfort is on the line.
Whether you need fast repairs, proactive maintenance, or a high-efficiency upgrade, we tailor solutions that fit your lifestyle and budget while maximizing performance. Customers rave about how we explain options in plain English, stand behind our work, and follow up to ensure everything is perfect. Discover why neighbors across Washington County trust HEP for dependable, worry-free air conditioning that keeps Jonesborough comfortably cool all season long.
FAQs
What heating and air-conditioning services do you provide in Jonesborough?
We offer complete residential and light-commercial HVAC solutions, including new system installation, seasonal tune-ups, 24/7 emergency repair, ductwork design and sealing, thermostat upgrades, and energy-efficiency consultations. Our Jonesborough technicians are licensed, factory-trained, and equipped to service all major brands of AC units, heat pumps, gas furnaces, and mini-splits.
How fast can you respond to an air-conditioning emergency in Jonesborough?
Because our dispatch center is located only minutes from downtown Jonesborough, we can typically have a certified technician at your door within 2 hours—often sooner during normal business hours. After-hours, weekends, and holidays we maintain an on-call crew so local customers never wait overnight without cooling. All service vans are fully stocked, allowing us to resolve 85 percent of breakdowns on the first visit.
How often should I schedule maintenance for my air conditioner?
We recommend a professional tune-up every spring before the summer heat arrives. Regular maintenance includes cleaning the condenser coil, checking refrigerant charge, tightening electrical connections, inspecting the blower motor, and calibrating the thermostat. This annual service can lower energy bills by up to 15 percent, reduce the likelihood of midsummer breakdowns, and keep most manufacturers’ warranties valid.
What signs indicate that it’s time to replace rather than repair my AC unit?
Consider replacement if your system is more than 12–15 years old, uses the discontinued R-22 refrigerant, requires frequent or costly repairs, or struggles to maintain consistent temperatures. A new high-efficiency unit can cut cooling costs by 25–40 percent and may qualify for federal tax credits and local utility rebates. We offer free in-home consultations, load calculations, and side-by-side cost comparisons so you can make an informed decision.
Do you offer financing or payment plans for new HVAC installations?
Yes. Through partnerships with reputable lenders we provide several financing options, including 0 percent APR promotional plans, low-monthly-payment programs up to 120 months, and same-as-cash offers. Approval decisions are quick—usually in less than 10 minutes—so you can move forward with the system that best meets your comfort and budget needs without delay.
How can I improve indoor air quality while keeping my home cool?
In addition to standard air-conditioning services, we install whole-home air purifiers, media filters, UV germicidal lights, and dehumidifiers that integrate seamlessly with your existing HVAC system. These accessories remove allergens, mold spores, and VOCs while controlling humidity, creating a healthier environment for sensitive family members. During a service visit, ask our technician for a complimentary air-quality assessment tailored to Jonesborough’s climate.