Lifetime Craftsmanship Coverage
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Lifetime Craftsmanship Coverage | Roof Replacement | Roofing | Johnson City
When storms, sun, and time put your shingles to the test, HEP Home Services stands ready in Johnson City with lifetime craftsmanship coverage that turns anxiety into assurance. Our certified crews arrive with premium materials, meticulous attention to detail, and a commitment that stretches far beyond the final nail. From first inspection to final walkthrough, we keep you in the loop, respect your property, and leave nothing behind but a gorgeous, watertight roof backed for life.
Choosing HEP for your roof replacement means investing in peace of mind. We don’t just overlay new shingles—we strip down to the decking, correct hidden issues, upgrade ventilation, and install high-performance underlayment, ensuring your new roof outlasts every season East Tennessee throws its way. With transparent pricing, flexible financing, and workmanship guaranteed for as long as you own your home, you can be confident your biggest asset is protected by people who treat every home like their own.
FAQs
What is included in your Lifetime Craftsmanship Coverage for roof replacement in Johnson City?
Our Lifetime Craftsmanship Coverage guarantees that every aspect of the installation—flashing, underlayment, ventilation, fasteners, and shingle placement—meets or exceeds industry best practices for as long as you own your home. If a leak or other issue arises due to our workmanship, we’ll supply the labor and materials to fix it at no cost. This promise also covers disposal fees, site cleanup, and final inspection so you never pay out of pocket for craftsmanship-related repairs.
How is this coverage different from the manufacturer’s material warranty?
A manufacturer’s warranty only covers factory defects in the roofing materials themselves and typically lasts 25–50 years. Our Lifetime Craftsmanship Coverage, on the other hand, protects you from problems caused by installation errors—issues that material warranties specifically exclude. When both warranties are in place, you have comprehensive protection: the manufacturer supplies new materials if they fail prematurely, and we provide the labor to remove and reinstall them—plus we remedy any workmanship fault discovered at any time.
Do I need to perform any maintenance to keep the coverage valid?
Yes, routine maintenance is required, but it’s straightforward. We recommend semi-annual visual inspections, gutter cleaning, prompt removal of debris (branches, leaves), and keeping attic ventilation unobstructed. If storm damage occurs, notify us within 30 days so we can document it and separate workmanship issues from weather events. Failure to perform basic maintenance or allowing other contractors to modify the roof without written approval could void the craftsmanship portion of your coverage.
Is the Lifetime Craftsmanship Coverage transferable if I sell my Johnson City home?
Absolutely. You may transfer the coverage one time within the first 10 years after installation at no cost. Just provide the buyer’s contact information, proof of sale, and a brief transfer form within 60 days of closing. After transfer, the new owner enjoys the same protection for the remaining life of the roof, which can be a powerful selling point in the Johnson City housing market.
How do I file a claim if I suspect a workmanship issue?
Call our local Johnson City office or submit a claim through our online portal. We’ll schedule an on-site inspection within 48 business hours. If we confirm the issue stems from our workmanship, we’ll outline the repair plan and timeline—typically within 7–10 days, weather permitting. All approved repairs are completed at no cost to you, and they carry the same Lifetime Craftsmanship Coverage going forward.
Does Johnson City’s weather—such as hail, high winds, and heavy rain—affect the validity of the coverage?
No. Our craftsmanship guarantee remains in force regardless of the Tri-Cities’ unpredictable weather. However, damage caused directly by a storm (impact dents, missing shingles from high winds) is considered an insurance matter rather than a workmanship issue. In those cases, we can assist with documentation and work directly with your insurer, and any workmanship-related repairs detected while addressing storm damage will still be 100% covered under our Lifetime Craftsmanship Coverage.