Certified Technicians
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Certified Technicians | Roof Repair | Roofing | Johnson City
When the Appalachian weather sneaks an unexpected leak into your home, HEP’s certified technicians arrive with the skill, tools, and neighbor-next-door attitude that Johnson City families trust. We diagnose problems fast—loose flashing, missing shingles, ponding water—then tackle every roof repair with premium materials and meticulous craftsmanship. Because our crews are factory-trained and background-checked, you can relax knowing the people on your roof are as dependable as the roof they leave behind.
From free, no-pressure inspections to clear, upfront pricing, we keep the entire process transparent and stress-free. Most projects are completed the same day, and every repair is backed by industry-leading warranties and our company-wide “Happy, Enthusiastic, Professional” promise. Whether you’re protecting a historic downtown bungalow or a brand-new hillside retreat, HEP is the local team committed to keeping Johnson City covered—today, tomorrow, and for years to come.
FAQs
What certifications do your roofing technicians hold, and why is this important?
All of our crew members are licensed in the State of Tennessee and carry manufacturer credentials such as GAF Master Elite® and CertainTeed ShingleMaster™. These designations require ongoing training, proof of insurance, and an established reputation for quality workmanship. Working with certified technicians means your roof repair is completed to the manufacturer’s exact specifications, keeps your warranty intact, and is fully code-compliant for the Johnson City area.
How quickly can you respond to a roof repair request in Johnson City?
For most non-emergency calls we can schedule a free inspection within 24 hours; during peak storm seasons we add extra crews to keep wait times under 48 hours. If you have an active leak, wind blow-off, or other urgent issue, our emergency response team is on call 24/7 and can normally arrive within 2 hours anywhere in Johnson City or the surrounding Tri-Cities region. Temporary tarping is provided on the spot to prevent further interior damage until permanent repairs can be made.
What are the most common roof problems you see in Johnson City and how do you fix them?
1. Wind-lifted or missing shingles: We match existing shingles, re-nail, and seal them to restore the roof’s water barrier. 2. Hail-bruised asphalt shingles: Damaged shingles are replaced and we inspect the decking for hidden cracks. 3. Rusted or detached flashing around chimneys and skylights: We remove old flashing, install new step or counter-flashing, and reseal. 4. Leaks at roof valleys or penetrations: We replace underlayment, install ice-and-water shield, and re-shingle. 5. Ponding water on low-slope sections: We improve drainage with tapered insulation or add additional drains. All repairs follow local building codes and manufacturer guidelines for long-term performance.
Is roof repair covered by my homeowner’s insurance, and can you help with the claim process?
If the damage is sudden and caused by a covered peril—such as wind, hail, or falling debris—most Johnson City homeowner policies will pay for the repair minus your deductible. Wear-and-tear or neglect, however, are typically excluded. We provide a written inspection report with photos, meet with your adjuster onsite when requested, and submit any supplemental documentation they need. This turnkey approach helps you receive a fair settlement and ensures the scope of work meets code requirements.
How do you decide whether my roof needs repair or full replacement?
During our inspection we look at age, shingle condition, granule loss, underlying deck integrity, and the percentage of the roof affected. If the roof is under 15 years old and the damage is confined to one area, repair is usually the most cost-effective route. If more than 30 percent of the surface is compromised or the shingles are near the end of their service life, a full replacement often offers better long-term value. We provide side-by-side estimates and explain the pros and cons so you can make an informed choice.
What can I do after the repair to maximize the lifespan of my roof?
• Schedule a professional roof check-up every spring and fall, especially after severe weather. • Keep gutters and downspouts clear so water can drain properly. • Trim overhanging tree branches to prevent abrasion and reduce leaf buildup. • Ensure attic ventilation meets code to control heat and moisture that can prematurely age shingles. • Address minor issues—loose flashings, popped nails, small leaks—promptly before they spread. Following these simple maintenance steps can add 5–10 years to the life of your newly repaired roof.