Customer Satisfaction
Customer Satisfaction | Lighting Upgrades | Electrical | Johnson City
Transform the feel of your Johnson City home or business with HEP’s expert electrical team, dedicated to turning ordinary rooms into brilliantly lit, energy-efficient spaces. From swapping outdated fixtures for sleek LEDs to designing custom ambiance zones, our technicians handle every detail with precision, up-front pricing, and the friendly service HEP is known for. We arrive on time, protect your property like it’s our own, and triple-check each connection so your new glow is as safe as it is stunning.
Our commitment to customer satisfaction doesn’t end when the switch is flipped. We walk you through your new setup, share energy-saving tips, and back every project with industry-leading warranties. Whether you’re upgrading a cozy bungalow or a bustling storefront, HEP makes lighting upgrades easy, affordable, and—most importantly—unforgettable.
FAQs
What types of lighting upgrades do you offer for homes and businesses in Johnson City?
We handle everything from basic LED bulb replacements and fixture swaps to full rewiring for recessed lighting, smart-controlled systems, exterior/security lighting, and commercial high-bay conversions. Our technicians assess your current setup, recommend energy-efficient products that meet Johnson City building codes, and provide turn-key installation—including disposal of old fixtures and lamps.
How much can I expect to save on my electric bill after upgrading to LEDs?
Most clients see energy consumption for lighting drop 50–80 %. For example, replacing ten 60 W incandescent bulbs with 9 W LEDs can save roughly $95 a year at local utility rates. Commercial customers switching from metal-halide to LED high bays often recoup upgrade costs within 18–24 months through lower kilowatt-hour charges, reduced HVAC load, and fewer lamp replacements.
Do you handle permits and code compliance for Johnson City and Washington County?
Yes. We obtain all required electrical permits, schedule inspections with the Johnson City Building Division, and ensure every component meets the 2023 National Electrical Code and any local amendments. Our team is licensed, bonded, and insured in Tennessee, so you won’t have to worry about paperwork or failed inspections.
How long does a typical lighting upgrade project take?
A simple residential fixture replacement can be completed in under an hour, while a whole-house LED retrofit usually takes 1–2 days. Small retail or office retrofits average 1–3 days, and larger commercial/industrial jobs may run 1–2 weeks depending on square footage and ceiling height. We schedule work around your operating hours to minimize disruption—nights and weekends are available at no extra charge.
What incentives or rebates are available in Johnson City for energy-efficient lighting?
Customers served by BrightRidge or TVA power can qualify for rebates on qualifying LED fixtures, occupancy sensors, and daylight controls. We’ll prepare the paperwork, provide fixture specification sheets, and submit the application on your behalf. Residential rebates typically average $2–$4 per bulb, while commercial projects can earn $0.08–$0.12 per kWh saved, significantly offsetting upfront costs.
Do your lighting upgrades come with a warranty?
Absolutely. All workmanship is covered by our 2-year labor warranty, and most LED fixtures we install carry manufacturer warranties ranging from 5 to 10 years. If a product fails within the warranty period, we’ll coordinate replacement and handle the labor at no additional charge, ensuring your investment stays protected.