Trusted Service
Trusted Service | Heating and Air Conditioning | Johnson City
When Johnson City’s weather refuses to cooperate, neighbors turn to HEP for dependable heating and air conditioning solutions that restore perfect indoor comfort. Our licensed, background-checked technicians arrive right on schedule, listen to your concerns, and explain every option in plain language—so you always feel confident about the work being done in your home.
From energy-saving tune-ups and smart-thermostat installations to 24/7 emergency repairs, we back every service with transparent pricing and a 100% “Happy You’ll Be” guarantee. Choose HEP and discover why local families have trusted us for decades to keep their homes cozy in winter, refreshingly cool in summer, and worry-free all year long.
FAQs
What heating and air-conditioning services do you provide in Johnson City?
We offer complete residential and light-commercial HVAC solutions, including new system installation, replacement of outdated units, precision repairs on furnaces, heat pumps, air conditioners, and mini-splits, seasonal tune-ups, indoor-air-quality upgrades (air cleaners, humidifiers, ventilation), ductwork inspection and sealing, smart thermostat setup, and 24/7 emergency service.
How quickly can you respond to an HVAC emergency?
Our local dispatch team is on call around the clock. If you call our emergency line before 10 p.m., we can usually have a technician at your door within two hours anywhere in Johnson City or Washington County. Overnight calls are prioritized for no-heat or no-cool situations, and we carry common parts on our service vehicles to complete most repairs on the first visit.
Are your technicians certified and insured?
Yes. Every technician holds EPA 608 refrigerant certification and NATE (North American Technician Excellence) credentials. We run background checks, require ongoing factory training, and carry full liability and workers’ compensation insurance, so you’re protected while we work on your property.
Do you offer maintenance plans, and what do they include?
Our Comfort Care Plan provides two precision tune-ups per year—one in spring for cooling equipment and one in fall for heating. Each visit includes cleaning coils, checking refrigerant levels, tightening electrical connections, lubricating moving parts, testing safety controls, and calibrating the thermostat. Members get priority scheduling, a 15 % discount on repairs, and no after-hours service fees.
What HVAC brands do you install or service?
We are a Trane Comfort Specialist, but our technicians are factory-trained to service and repair all major makes and models, including Carrier, Lennox, Rheem, Goodman, York, and Mitsubishi Electric. If you have an older or specialty system, we can usually source OEM or high-quality aftermarket parts to keep it running reliably.
How can I improve my home’s energy efficiency and lower utility bills?
Start with regular maintenance to keep your HVAC system operating at peak performance. Upgrading to a high-efficiency heat pump or variable-speed furnace can cut energy use by 20–40 %. Smart thermostats help you program setbacks when you’re away. Sealing duct leaks, adding attic insulation, and installing a zoning system can further reduce wasted energy. We offer free in-home assessments to identify the most cost-effective improvements for Johnson City’s climate.