Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | Johnson City
When something shorts, sparks, or simply stops working, HEP’s licensed technicians are ready to bring your home back to life with fast, precise electrical repair. Johnson City homeowners know they can count on us because we arrive when we say we will, explain the problem in plain English, and back every fix with our 100% Happy HEP Promise. From dimming lights and tripped breakers to complete panel upgrades, we handle every task with the same care we’d give our own homes—clean boots, courteous service, and no surprise fees.
Your comfort and safety are our top priorities, and that dedication shows in thousands of five-star reviews from neighbors across the Tri-Cities. Whether you’re scheduling routine maintenance or facing an unexpected outage at midnight, one call connects you to locally rooted experts who treat you like family. Discover why Johnson City trusts HEP to keep the power on and the stress off—because with us, customer satisfaction isn’t a slogan; it’s our way of doing business.
FAQs
What types of residential electrical repairs do you handle in Johnson City?
Our licensed electricians service everything from faulty outlets, flickering lights, and tripped breakers to full panel replacements, wiring repairs, ceiling-fan installations, and surge-protection upgrades. Whether it’s a minor fix or a major overhaul, we have the tools and expertise to restore safe, reliable power to your home.
How quickly can you respond to an electrical emergency?
We offer 24/7 emergency service within Johnson City and the surrounding communities. In most cases, a technician can be at your door within 60–90 minutes. Our trucks are fully stocked, allowing us to resolve the majority of emergencies—such as power loss, burning smells, or sparking outlets—during the first visit.
Are your electricians licensed and insured?
Yes. Every electrician on our team holds a Tennessee state license, undergoes continuous safety training, and is fully insured for both liability and workers’ compensation. You can feel confident knowing your property and our crew are protected while the job is being performed.
How do you price electrical repair work?
We provide upfront, flat-rate pricing. After inspecting the issue, our technician will explain the repair options and give you a written quote before any work begins. The price you approve is the price you pay—no hidden fees or overtime charges, even for night or weekend calls.
Do you offer any warranties or guarantees on repairs?
Absolutely. All workmanship is backed by a 1-year labor guarantee, and we honor manufacturers’ warranties on any parts we install. If the same issue reoccurs within the warranty period, we’ll return and fix it at no additional cost.
What can I do to prevent future electrical problems?
Schedule an annual electrical safety inspection, replace outdated aluminum or knob-and-tube wiring, add whole-home surge protection, and avoid overloading outlets with high-demand appliances. We can create a customized preventive-maintenance plan and upgrade recommendations to keep your Johnson City home safe and compliant with current electrical codes.