Superior Customer Care
Superior Customer Care | Air Conditioning | Heating and Air Conditioning | Johnson City
When a sticky Tennessee summer settles over Johnson City, locals know they can count on HEP’s superior customer care to keep every home and business comfortably cool. Our certified technicians arrive on time, listen to your concerns, and treat your property with the respect it deserves—booties on shoes, drop cloths on floors, and honest answers up front. From precision tune-ups that squeeze every ounce of efficiency from your system to fast, fumeless repairs at 2 a.m., we deliver solutions that make you forget the heat ever showed up.
Because we’re neighbors first and service pros second, we back every air conditioning visit with transparent pricing, iron-clad warranties, and a happiness guarantee that doesn’t expire when we drive away. Whether you need a brand-new installation, an indoor air-quality upgrade, or just some friendly advice on setting your thermostat, HEP is ready 24/7 with the skill—and the smile—to make it happen.
FAQs
What air conditioning services do you offer in Johnson City?
We provide a full suite of AC services, including new system installation, replacement of outdated equipment, fast diagnostics and repairs, seasonal tune-ups, indoor air-quality upgrades, thermostat installation, and ongoing maintenance plans. Whether you have a central air conditioner, heat pump, or ductless mini-split, our NATE-certified technicians have the training and parts necessary to keep your home cool and comfortable.
How quickly can you respond to an emergency AC repair?
Our Johnson City dispatch center is staffed 24/7, so emergency calls are routed to the nearest on-call technician immediately. In most cases, we arrive at your door within two hours, and often sooner during normal business hours. Our service trucks are stocked with common replacement parts, allowing us to complete the majority of repairs on the first visit.
Do you service all brands and models of air conditioners?
Yes. Our technicians undergo continual factory and in-house training on every major AC manufacturer, including Trane, Carrier, Lennox, Rheem, Goodman, and Daikin. We also service ductless systems such as Mitsubishi and LG. No matter the brand, age, or model, we have the diagnostic tools, OEM or high-quality aftermarket parts, and technical documentation to perform reliable repairs and maintenance.
How can I tell if my AC needs repair or replacement?
Warning signs include warm air blowing from vents, uneven room temperatures, unusually high energy bills, strange noises or odors, frequent cycling, and moisture or leaks around the unit. If your system is over 10–12 years old and needs a major component like a compressor or coil, replacement may be more cost-effective. During our free in-home assessment, we explain repair vs. replacement costs, projected energy savings, and available financing so you can make an informed decision.
What maintenance plans do you provide and why are they important?
We offer one- and two-visit annual maintenance plans that include a 21-point inspection, coil cleaning, refrigerant level check, electrical testing, and thermostat calibration. Members receive priority scheduling, a 15% discount on repairs, and no overtime fees. Routine maintenance keeps your system running at peak efficiency, extends equipment life, maintains manufacturer warranty coverage, and can lower cooling costs by up to 20%.
Are there energy-efficient AC options, and can you help with rebates?
Absolutely. We install ENERGY STAR-rated systems with SEER2 ratings up to 25, variable-speed compressors, and smart thermostats that learn your schedule. Our Comfort Advisors perform load calculations to ensure the right-sized unit for your home, preventing wasted energy. We stay up to date on TVA rebates, federal tax credits, and local utility incentives, and we handle the paperwork so you receive every dollar you’re eligible for. Flexible financing plans with low monthly payments are also available.