- HEP
- Cooling Solutions
Cooling Solutions
Cooling Solutions | Air Conditioning | Heating and Air Conditioning | Johnson City
When the Appalachian heat starts to linger over Johnson City, HEP's Cooling Solutions Heating and Air Conditioning is the neighbor you can count on. Our certified technicians bring decades of experience to every home, pairing meticulous craftsmanship with the latest energy-saving technology. From precision installations that maximize airflow to rapid-response repairs that restore comfort fast, we make sure your air conditioning never misses a beat—so you can sleep soundly, entertain freely, and breathe easy all season long.
We back every visit with clear, upfront pricing, 24/7 emergency availability, and a satisfaction guarantee rooted in genuine hometown pride. Whether you’re scheduling a pre-summer tune-up or exploring high-efficiency system upgrades, our team delivers honest guidance and respectful service that keeps wallets happy and rooms perfectly cool. Discover why families across Johnson City turn to HEP for dependable, future-proof comfort today.
FAQs
What air conditioning services does Cooling Solutions Heating and Air Conditioning provide in Johnson City?
We handle the complete life-cycle of residential and light-commercial air conditioning systems. Our certified technicians perform new system design and installation, replacement of aging units, seasonal tune-ups, one-time or annual preventive maintenance, diagnostic troubleshooting, warranty and non-warranty repairs, indoor air-quality upgrades such as UV lights and whole-home dehumidifiers, and smart-thermostat integration. Every service visit is backed by transparent, up-front pricing and a workmanship guarantee.
How do I know whether to repair or replace my existing air conditioner?
A good rule of thumb is the 5,000 rule: multiply the cost of the needed repair by the age of the system in years—if the result exceeds $5,000, replacement is usually more economical. Other red flags include R-22 (Freon)–based systems, frequent breakdowns, cooling bills that have risen more than 20 % year-over-year, uneven room temperatures, and units older than 12–15 years. During a free in-home assessment, we measure efficiency, inspect the compressor and coils, check refrigerant type, and present side-by-side cost-of-ownership comparisons so you can make an informed decision.
Are there energy-efficient air-conditioning options that work well in the Johnson City climate?
Yes. Because Johnson City experiences hot, humid summers and cool winters, we often recommend high-SEER inverter-driven heat pumps or dual-fuel systems that switch to gas heat in freezing weather. Variable-speed compressors adjust output to match demand—saving up to 40 % on cooling costs. We are Elite Dealers for several ENERGY STAR® brands offering SEER2 ratings up to 22, Wi-Fi connectivity, and factory rebates. Our comfort consultants perform a Manual J load calculation to ensure the unit is perfectly sized to your home’s insulation level, orientation, and duct design.
What routine maintenance does my AC unit need and how often?
Twice-yearly professional tune-ups—one in the spring for cooling, one in the fall for heating—are recommended. Each visit includes cleaning the outdoor coil, checking refrigerant charge, inspecting electrical components, lubricating motors, flushing the condensate drain, tightening wiring, and testing thermostat calibration. Homeowners should also replace or wash filters every 30–60 days, keep the outdoor condenser free of debris for at least 2 ft, and make sure supply and return vents remain unobstructed. Regular maintenance can extend equipment life by 5 years and protect manufacturer warranties.
Does Cooling Solutions offer emergency AC repair services in Johnson City?
Absolutely. We provide 24/7 emergency service with live dispatchers—no answering machines—so you can reach a technician any time your system quits, even on holidays. Our fully stocked service vehicles allow us to resolve 90 % of calls on the first visit. We waive the after-hours fee for customers enrolled in our Comfort Club maintenance plan, and offer flexible financing on major repairs so you never have to wait in the heat.
How long does a typical air-conditioner installation take and what should I expect?
Most standard split-system replacements are completed in one day. On arrival, our crew protects flooring with drop cloths and shoe covers, removes and responsibly recycles the old unit, sets the new condenser on a leveled pad, installs the indoor air handler or coil, brazes and vacuum-tests refrigerant lines, upgrades the thermostat if desired, and programs the system for optimal airflow. Before we leave, we run a full performance test, review the warranty paperwork, register your equipment with the manufacturer, and walk you through filter changes and thermostat operation. We leave your home as clean as we found it.