Fast Response Times
Fast Response Times | Emergency Plumbing | Plumbing | Jellico
When a pipe bursts at midnight or a water heater springs a leak just before dawn, HEP’s certified technicians are already on the way. Our Jellico team is stationed locally, so you’re never kept waiting for out-of-town help; we arrive fast, fully stocked, and ready to solve the problem on the first visit. From pinpoint leak detection to complete fixture replacement, we combine state-of-the-art tools with decades of know-how to stop damage in its tracks and restore comfort to your home.
Homeowners call us the moment trouble starts because they know our 24/7 hotline truly delivers emergency plumbing peace of mind. Up-front pricing, respectful clean-up, and a workmanship guarantee mean the only surprise you’ll experience is how quickly life gets back to normal. Save our number now, and let HEP turn today’s crisis into tomorrow’s relief.
FAQs
How quickly can your emergency plumbers reach my home or business in Jellico?
Because our technicians are on‐call in the Jellico area 24/7, we can usually arrive within 60 minutes of your call. Dispatch begins the moment you speak with our live operator, and GPS-tracked vans allow us to route the closest plumber to your address for the fastest possible response.
What types of problems qualify as a plumbing emergency?
Any issue that threatens property damage, health, or safety warrants an emergency visit. Common examples include burst or frozen pipes, major leaks, sewer line backups, overflowing toilets, water heater failures that are flooding, and gas or water service interruptions. If you are unsure, call us—our team can quickly determine whether immediate service is recommended.
Do you charge extra for nights, weekends, or holidays?
We do apply an emergency service rate for after-hours calls to cover the cost of keeping licensed plumbers on standby; however, our pricing is always given up front before work begins, with no hidden fees. You will know the total investment required to solve your problem before we pick up a wrench.
What should I do while waiting for the emergency plumber to arrive?
• Shut off the main water valve to minimize flooding. If the leak is localized (e.g., under a sink), you can close the nearest isolation valve instead. • Turn off electricity to any affected area where water is present to prevent shock hazards. • Move valuables and electronics away from water and place towels or buckets to collect dripping water. • Do not attempt complex repairs yourself—temporary containment is safest until the licensed technician arrives.
Are your technicians licensed and insured to work in Jellico and Campbell County?
Yes. Every plumber on our emergency team holds a current Tennessee plumbing license, is fully insured, and follows local building codes and safety standards. We also carry workers’ compensation and liability insurance to protect you and your property during the repair process.
Will your plumber have the parts needed to fix my problem on the first visit?
Our service vans are stocked with hundreds of commonly used fittings, valves, pipes, and water heater components so we can resolve most emergencies on the spot. If a specialty part is required, we work with local suppliers for same-day or next-day pickup and provide a secure temporary solution until the permanent repair is completed.