Experienced Team
Experienced Team | Emergency Plumbing | Plumbing | Jellico
When burst pipes or backed-up drains threaten your Jellico home, HEP’s experienced team arrives fast—with fully stocked trucks, advanced diagnostics, and decades of know-how. We’ve spent years mastering everything from pinpoint leak detection to swift water-heater swaps, so you can relax knowing skilled, background-checked professionals are on the way. Transparent pricing, tidy workmanship, and genuine Southern courtesy come standard with every call.
Because plumbing disasters don’t check the clock, our certified technicians stand ready 24/7 for emergency plumbing that puts your safety first. Whether it’s stopping a basement flood at 2 a.m. or restoring hot water before dawn, we treat each crisis as if it were happening in our own homes, restoring comfort and preventing costly damage—fast.
FAQs
What counts as a plumbing emergency and when should I call your Jellico team?
You should contact us immediately if you have a burst pipe, sewage backup, no water pressure, a gas or water leak, an overflowing toilet that won’t stop, or any situation that risks flooding or health hazards. These issues can cause extensive property damage or pose safety risks if not handled right away.
How fast can your emergency plumbers reach my Jellico home or business?
Our on-call technicians are stationed throughout the Jellico area. In most cases we can arrive within 60 minutes, often sooner inside city limits. When you call, our dispatcher pinpoints the closest available plumber to shorten travel time and provides you with an accurate ETA.
Are your emergency plumbing services really available 24/7, even on weekends and holidays?
Yes. We maintain a rotating crew of licensed plumbers who work overnight, weekends, and all major holidays. You will always reach a live dispatcher, not an answering machine, and we never charge extra simply because it’s after hours or a holiday.
How much will emergency service cost, and do you give upfront pricing?
We charge a flat service call fee that covers the trip, initial inspection, and safety stabilization. After diagnosing the problem, your plumber will present fixed-price options before any work begins. There are no hidden overtime or mileage surcharges, so you know the total cost before you approve the repair.
Are your plumbers licensed and insured, and do they follow Jellico’s local plumbing codes?
Absolutely. Every technician holds a Tennessee state plumbing license, carries full liability and workers’ compensation insurance, and receives ongoing training in Jellico’s municipal codes. This ensures your repair is both safe and fully compliant with local regulations.
What can I do while waiting for the emergency plumber to reduce damage?
Shut off the main water valve (usually near the meter or where the line enters the house), turn off the water heater’s power or gas supply, open faucets to relieve pressure, move valuables away from the affected area, and avoid using any plumbing fixtures. If you suspect a gas leak, evacuate immediately and call 911 before contacting us.