Customer Satisfaction
Customer Satisfaction | Plumbing | Jefferson City
When you invite HEP into your Jefferson City home or business, you’re trusting locals who care as much about your comfort as you do. From the first friendly hello to the spotless cleanup, our licensed experts go the extra mile, combining decades of experience with cutting-edge tools to solve leaks, clogs, and water-heater mysteries in record time. We listen, explain, and keep you in the loop, so the only surprise you’ll feel is how easy great plumbing can be.
Our customers tell us the difference is in the details—shoe covers on every visit, upfront pricing without fine print, and a rock-solid satisfaction guarantee that backs every plumbing repair or installation. Whether it’s an emergency at midnight or a scheduled upgrade to boost efficiency, HEP treats your property like our own and your peace of mind as our highest priority. Discover why Jefferson City homeowners rate us five stars and recommend us to their neighbors year after year.
FAQs
What types of plumbing services do you offer in Jefferson City?
We handle a full range of residential and light-commercial plumbing needs, including leak detection and repair, water-heater installation and maintenance, drain cleaning, sewer line inspection and replacement, fixture upgrades, water-softener installation, garbage disposal repair, and bathroom or kitchen remodel plumbing. If you don’t see your specific issue listed, just give us a call—chances are we can help.
Are your plumbers licensed, insured, and background-checked?
Yes. Every technician we send to your home is fully licensed by the state of Missouri, carries up-to-date liability and workers-comp insurance, and has passed thorough background and drug screenings. We believe your peace of mind is just as important as solving the plumbing problem itself.
What areas around Jefferson City do you serve?
In addition to Jefferson City proper, we proudly serve Holts Summit, Wardsville, Taos, Apache Flats, St. Martins, Russellville, Linn, California, and other nearby Mid-Missouri communities within roughly a 30-mile radius. If you’re unsure whether you’re in our service zone, give us a quick call and we’ll let you know immediately.
How quickly can you respond to an emergency plumbing situation?
We offer 24/7 emergency service with an average on-site response time of 60–90 minutes within Jefferson City limits. Our dispatch system alerts the nearest available technician, and fully stocked service vans allow us to resolve most emergencies—such as burst pipes or overflowing toilets—in a single visit.
What steps do you take to guarantee customer satisfaction?
Customer satisfaction is built into every stage of our process: (1) we provide convenient scheduling and courtesy calls when we’re en route; (2) our plumbers wear shoe covers, use drop cloths, and leave work areas spotless; (3) we explain the issue and all repair options in plain language before any work begins; (4) we back our labor with a written workmanship guarantee; and (5) after the job, we follow up to ensure everything is still working perfectly.
Do you offer upfront pricing and free estimates?
Absolutely. After diagnosing the issue, your plumber will present clear, itemized pricing before any repairs start, so you’ll never face surprise charges. For larger projects—such as repiping, water-heater replacement, or remodel rough-ins—we provide free written estimates that outline scope, timelines, and warranty details, empowering you to make an informed decision.