Customer Satisfaction
Customer Satisfaction | Plumbing | Jasper
At HEP, every wrench twist and pipe alignment is measured against one standard—your smile. Our team listens closely, arrives on time, and treats your home with the same respect we give our own, because customer satisfaction isn’t a checkbox, it’s the heart of everything we do. From the first phone call to the final inspection, we track feedback in real time, celebrate five-star reviews, and use every comment to sharpen our skills and deepen our commitment. The result? A seamless, worry-free experience that makes you forget the stress that brought us to your door in the first place.
Whether it’s a midnight leak or a long-planned remodel, you deserve craftsmanship that lasts and service that feels personal. That’s why our certified technicians back their work with rock-solid guarantees, transparent pricing, and friendly follow-ups that ensure the job stays done. Discover how our customer-first approach has made HEP the trusted name in plumbing for Jasper homeowners, and see why neighbors keep our number on speed dial—just in case the water has other plans.
FAQs
What plumbing services do you offer in Jasper?
We provide a full range of plumbing solutions for homeowners and businesses in Jasper, including leak detection and repair, drain cleaning, water heater installation and repair (tank and tankless), fixture replacement, sewer line inspection, gas line services, backflow prevention, and complete bathroom or kitchen remodel plumbing. If you have a unique plumbing need, just let us know—our licensed technicians are trained to handle virtually any job.
Are your plumbers licensed, insured, and background-checked?
Absolutely. Every plumber we send to your home or business holds a current state plumbing license, carries full liability and workers’ compensation insurance, and has passed a thorough background check and drug screening. This protects you from liability and gives you confidence that only qualified, trustworthy professionals are working on your property.
How fast can you respond to a plumbing emergency?
We offer 24/7 emergency service throughout Jasper and the surrounding areas. Most calls received during normal business hours get same-day service, and after-hours emergencies are typically addressed within 60–90 minutes. Our dispatch system tracks the nearest available technician to minimize wait time and help prevent further damage to your property.
Do you provide free estimates and upfront pricing?
Yes. Before any work begins, we perform a detailed on-site assessment and give you a written, no-obligation estimate that outlines the scope of work, parts, labor, and any applicable warranties. The price we quote is the price you pay—no hidden fees or surprise charges. If additional issues are discovered, we’ll discuss them with you first and get your approval before proceeding.
What warranties or guarantees do you offer on your work?
All workmanship is backed by a 1-year labor warranty, and most parts carry a manufacturer’s warranty of 1–10 years depending on the product. For water heater installations, we provide a 6-year tank and parts warranty plus our 1-year labor guarantee. If any issue related to our service arises within the warranty period, we will return promptly to make it right at no additional cost.
How can I schedule service or ask additional questions?
You can schedule an appointment in several convenient ways: call our 24/7 customer service line, fill out the online booking form on our website, or use our live chat feature for instant assistance. For non-urgent inquiries, feel free to email us, and a representative will respond within one business day. We also maintain active social media channels where you can message us or find helpful plumbing tips.