Exceptional Service
Exceptional Service | Heating and Air Conditioning | Jasper
When Jasper families need dependable heating and air conditioning care, they turn to HEP because we treat every home like our own. From the moment you call, our friendly coordinators set clear expectations, and our certified technicians arrive on time, in uniform, and ready to solve the problem—whether it’s a midnight furnace failure or a sweltering summer breakdown. We diagnose quickly, share transparent options, and back each repair or installation with straightforward pricing and a satisfaction guarantee, so you’re never left guessing.
Beyond responsive repairs, we’re committed to year-round comfort and efficiency. Our preventive maintenance plans extend equipment life, cut energy costs, and catch small issues before they become big headaches. Need better indoor air quality? Looking to upgrade to a high-efficiency heat pump? HEP delivers tailored recommendations, top-tier brands, and the kind of hometown service that keeps your family cozy in winter, cool in summer, and confident all year long.
FAQs
What heating and air-conditioning services do you provide in Jasper?
We handle the full life-cycle of residential and light-commercial HVAC systems. That includes new system design and installation, replacement of outdated units, seasonal tune-ups, one-time repairs, 24/7 emergency service, ductwork inspection and sealing, indoor air-quality upgrades such as humidifiers and air cleaners, smart-thermostat integration, and energy-efficiency audits. Whether you have a furnace, heat pump, central air conditioner, or ductless mini-split, our certified technicians are trained and equipped to service it.
How fast can you arrive if I have an HVAC emergency in Jasper?
Because our dispatch center and parts warehouse are located right here in town, we offer true 24/7 emergency coverage. Calls received before 10 p.m. are usually answered within 60–90 minutes, while overnight calls are normally handled first thing the next morning unless safety is at risk. A technician comes in a fully stocked service vehicle, so most breakdowns—such as capacitor failures, refrigerant leaks, or igniter issues—are fixed on the first visit without waiting for parts.
Which brands and models do you service or install?
We are a Trane Comfort Specialist dealer, but our technicians are trained on every major brand, including Carrier, Lennox, Rheem, Goodman, York, Bryant, American Standard, and Daikin. For ductless systems we install Mitsubishi Electric and Fujitsu. We can also source specialty equipment like geothermal heat pumps and high-velocity mini-duct systems. Regardless of brand, we carry OEM or equivalent replacement parts and follow manufacturer specifications to keep your warranty intact.
How often should I schedule maintenance for my heating and cooling system?
For the average home in Jasper’s humid subtropical climate, we recommend two professional tune-ups per year—once in the spring before cooling season and once in the fall before heating season. Regular maintenance improves efficiency by up to 15 %, extends equipment life, helps you avoid surprise breakdowns, and keeps the manufacturer warranty valid. Our Comfort Club plan includes both visits, priority scheduling, no overtime fees, and discounts on any needed repairs.
Are energy-efficient upgrades or rebates available in Jasper?
Yes. Replacing a 10-SEER air conditioner with a 16-SEER or higher unit can cut cooling costs up to 40 %. Alabama Power currently offers rebates of $150–$600 for qualifying heat-pump and high-efficiency AC installations, and many manufacturers provide instant rebates or seasonal cash-back promotions. We also handle the paperwork for federal tax credits of up to $2,000 on eligible heat pumps and furnaces that meet the Inflation Reduction Act guidelines.
Do you offer financing or warranties on new HVAC systems?
Absolutely. We partner with Synchrony and Wells Fargo to provide several financing options, including 0 % APR for 18 months or low fixed payments spread over up to 10 years, subject to credit approval. All new equipment comes with a 10-year manufacturer parts warranty, and we back our labor with a written 2-year workmanship guarantee. Extended labor warranties up to 10 years and maintenance-plus-repair packages are also available for added peace of mind.