Unmatched Reliability
Unmatched Reliability | Generators | Electrical | Jasper
When the grid goes dark, HEP keeps Jasper glowing. Our seasoned electricians design, install, and maintain premium generators that start instantly, run quietly, and power everything from family movie nights to mission-critical businesses. Backed by 24/7 monitoring and rapid-response crews, we treat every outage like an emergency—so you never have to feel like you’re in one.
Homeowners and facility managers alike trust us for transparent quotes, bulletproof warranties, and a safety record that’s second to none. From the first load calculation to the final inspection, we handle every detail with the same unwavering commitment to reliability that has made HEP the area’s go-to name for dependable power. Discover how effortless peace of mind can be when your standby solution comes from the experts who refuse to compromise.
FAQs
What makes your generators “unmatched” in reliability?
Each unit is built with premium-grade copper windings, heavy-duty bearings, and an industrial-strength steel frame that resists vibration and corrosion. Every model is stress-tested at 110 % load for eight hours before it leaves the factory, and our proprietary SmartGuard™ control module continuously monitors voltage, frequency, and temperature to prevent faults before they occur. The result is a failure rate of less than 0.3 %—the lowest in the industry.
How do your generators ensure continuous power during an outage?
All systems feature an automatic transfer switch (ATS) that detects a utility power loss within one second and starts the generator in under five seconds. The digital governor keeps output within ±1 % voltage and ±0.25 % frequency, so sensitive electronics remain protected. Integrated dual-fuel capability (natural gas or propane) allows extended runtimes; with a direct natural-gas hook-up the unit can operate indefinitely as long as the gas supply is available.
What maintenance is required to keep the generator dependable long-term?
Basic upkeep involves an oil and filter change every 200 running hours or once a year, a spark-plug check every 400 hours, and a full coolant flush every two years. The SmartGuard™ app logs run time and alerts you when service is due, while our nationwide service network can perform on-site maintenance within 48 hours. Following this schedule preserves warranty coverage and typically yields a 20-year service life.
Are these generators suitable for both residential and commercial use?
Yes. The lineup ranges from 8 kW air-cooled units designed for home essentials to 250 kW liquid-cooled models capable of backing up small industrial facilities. All share the same control architecture, so homeowners and facility managers benefit from identical monitoring software, load-shedding options, and remote diagnostics. Units up to 22 kW are quiet-rated at 65 dB(A) for neighborhood compliance, while larger models meet NFPA 110 Level 1 requirements for critical applications.
How do the generators comply with safety and emission standards?
Every model is UL2200-listed and CSA-certified, with built-in GFCI protection on all outlets. Engines use a three-stage catalytic muffler that meets EPA Tier III and CARB standards, and the enclosure carries a NEMA 3R rating for outdoor weather resistance. The SmartGuard™ system automatically shuts down the engine on low oil pressure, high coolant temperature, overspeed, or over-current, minimizing fire and equipment hazards.
What warranty coverage and support do you provide?
Residential units carry a 5-year/2,000-hour limited warranty; commercial models include a 3-year/5,000-hour warranty with optional extensions to 10 years. Phone and email support are available 24/7 from our U.S. headquarters, and the SmartGuard™ remote diagnostics allow technicians to troubleshoot most issues without a site visit. In the rare event of a critical failure, we stock all major components in regional warehouses for next-day delivery.