Rapid Response Times
Rapid Response Times | Emergency Plumbing | Plumbing | Jasper
When a pipe bursts at midnight or your water heater quits before dawn, every second counts. HEP’s Jasper team is on the road moments after your call, armed with fully stocked vans and real–time dispatch tracking so we can reach any home or business fast. Our certified technicians diagnose on the spot, explain clear repair options, and start work immediately—no waiting, no surprises, just steady hands restoring calm to your property.
From clogged drains to flooding crawl spaces, we specialize in true emergency plumbing, delivering 24/7 service backed by transparent pricing and a workmanship guarantee. Because we live and work in Jasper, we know the back roads as well as the main streets, shaving precious minutes off arrival times and minimizing damage to your walls, floors, and peace of mind. Call HEP today and feel the difference a rapid response really makes.
FAQs
How quickly can your emergency plumbers reach my property in Jasper?
Our on-call technicians are based right here in Jasper and surrounding communities, allowing us to arrive at most addresses within 60 minutes of your call—often sooner. Because we continuously track our service vehicles by GPS, we dispatch the closest licensed plumber immediately after you approve the dispatch fee, ensuring the fastest possible response day or night.
Are you available 24/7, even on weekends and holidays?
Yes. Plumbing emergencies don’t keep office hours, so neither do we. Our dispatch center is staffed 24 hours a day, 365 days a year—including nights, weekends, and all major holidays—so you’ll always reach a live representative who can mobilize a plumber right away.
What situations count as a plumbing emergency?
Any issue that threatens to damage your home, disrupt essential services, or pose a health or safety risk is treated as an emergency. Common examples include burst or frozen pipes, major leaks, sewage backups, overflowing toilets, no hot water during freezing weather, gas or water heater leaks, and sump pump failures. If you’re unsure, call us; we’ll advise whether immediate service is necessary.
How much does emergency plumbing service cost?
We charge a flat emergency dispatch fee that covers the expedited call-out and diagnostic. After assessing the problem, your plumber will present up-front, written pricing for the repair, including parts and labor. There are no hidden charges and you’re free to accept or decline the quote before work begins. We also waive the dispatch fee for many repairs completed during the same visit.
What should I do while waiting for the plumber to arrive?
If it’s safe, shut off the main water valve (usually located where the supply line enters your home) to stop active leaks. Turn off electricity to affected areas if water is near outlets or appliances. Avoid using fixtures connected to the problem line, and mop up standing water to reduce damage. Our dispatcher can guide you through additional steps specific to your situation over the phone.
Are your emergency plumbers licensed and insured?
Absolutely. Every technician holds a state plumbing license, undergoes continuous training in current building codes, and carries full liability and workers’ compensation insurance. We also background-check and drug-screen all employees for your peace of mind. When our plumber arrives, you can request to see their credentials at any time.