Exceptional Customer Service
Exceptional Customer Service | Plumbing | Huntsville
When a surprise leak, clog, or cold shower threatens to slow down life in Huntsville, HEP’s team shows up with a smile, shoe covers, and solutions. Homeowners love that our licensed experts explain every step in plain language, arrive on time, and treat each house as carefully as their own. From water heater fixes to whole-home repipes, we bring the same neighborly spirit that’s defined HEP for decades, backed by fully stocked trucks that let us complete most repairs on the first visit—so you can get back to what matters faster.
What truly sets our plumbing service apart is customer care that doesn’t clock out. Call at midnight and you’ll reach a real person, not a recording; approve the work and you’ll receive upfront, flat-rate pricing with no unpleasant surprises. We follow up after every job to ensure total satisfaction, and we stand behind our work with iron-clad warranties. Discover why so many Huntsville residents keep our number on the fridge and trust HEP to make every plumbing problem disappear with professionalism and heart.
FAQs
What plumbing services do you offer in Huntsville?
We provide comprehensive residential and light-commercial plumbing solutions, including leak detection and repair, drain cleaning, water-heater installation and repair (tankless and traditional), sewer line inspection and replacement, fixture upgrades, backflow testing, water-filtration systems, and full bathroom or kitchen remodel plumbing. Our team is equipped with the latest diagnostic tools to handle jobs of any size quickly and efficiently.
Are your plumbers licensed and insured?
Absolutely. Every technician on our team holds an Alabama journeyman or master plumber license and undergoes continual training on local codes and industry best practices. We also carry full liability and workers’ compensation insurance, so you can have complete peace of mind while we work in your home or business.
What is your emergency response time in Huntsville?
Our emergency line is staffed 24/7. For calls within the Huntsville city limits, a certified plumber is typically dispatched within 60 minutes, and many customers see a technician at their door in as little as 30 minutes, depending on traffic. We prioritize true emergencies, such as burst pipes or sewage backups, to minimize water damage and health risks.
Do you provide upfront pricing and estimates?
Yes. Transparency is one of our core values. After assessing the issue on-site, we present a written, flat-rate quote that details labor, materials, and any applicable permits or disposal fees. There are no surprise add-ons; if the scope changes once we get into the work, we stop and review the options—and pricing—with you before proceeding.
Is your work guaranteed and warrantied?
All workmanship is covered by a 1-year labor guarantee, and many fixtures or appliances we install carry manufacturer warranties of 2–10 years. If any problem related to our installation or repair occurs within the guarantee period, we return promptly at no charge to make it right.
How can I schedule a service appointment in Huntsville?
You can book an appointment 24/7 by calling our local office, filling out the online request form, or using our live-chat feature. We offer same-day slots for most non-emergency issues and will confirm your appointment with an email or text that includes the technician’s name, photo, and a 2-hour arrival window for your convenience.