Emergency Support
Emergency Support | Air Conditioning | Heating and Air Conditioning | Huntland
When a Tennessee heatwave strikes or an unexpected system failure chills your home, Huntland residents count on HEP’s emergency support heating and air conditioning team for rapid relief. Our certified technicians arrive day or night with fully stocked trucks, ready to diagnose, repair, or replace any make or model on the spot. We treat every call like a neighbor in need—because you are—restoring comfort with transparent pricing and workmanship that’s backed by our rock-solid satisfaction guarantee.
From clogged filters and frozen coils to complete compressor outages, no air conditioning problem is too big or too small. We leverage cutting-edge diagnostic tools to pinpoint issues fast, then explain your options in plain language so you can make confident decisions. With HEP on your side, you’ll spend less time sweating the details and more time enjoying the cool, clean air your family deserves.
FAQs
What situations are considered an air-conditioning emergency in Huntland?
Any issue that threatens your family’s safety, comfort, or property can be treated as an AC emergency. This includes complete system failure during extreme heat, refrigerant leaks, electrical smells or sparking at the unit, water flooding from a clogged condensate line, and loud grinding or screeching noises that indicate imminent mechanical damage. If you are unsure, call us—our dispatcher will help determine whether immediate service is required.
How quickly can your technicians reach my home or business in Huntland?
Because we base our emergency crew inside Franklin County, we can usually arrive anywhere in Huntland within 60–90 minutes of your call, day or night. Rural addresses outside the town limits may take a little longer, but we always provide a realistic ETA when you request service and keep you updated by text or phone as the technician is in route.
Are your emergency services really available 24/7, even on holidays and weekends?
Yes. We maintain a rotating on-call staff of licensed HVAC technicians and fully stocked service vehicles 365 days a year. Whether it’s 2 a.m. on a Sunday or Christmas Day, you will reach a live dispatcher—never an answering machine—who can deploy help immediately.
What should I do while waiting for the emergency technician to arrive?
1) Turn off the thermostat to prevent further damage. 2) If you smell burning or see sparks, disconnect power at the breaker panel. 3) Mop up visible water to protect floors and belongings. 4) Make sure pets are secured and access to the indoor air handler and outdoor condenser is clear. These steps keep everyone safe and speed up the repair once we arrive.
How much does emergency AC service cost and do you charge overtime fees?
We charge a flat after-hours diagnostic fee that you approve before dispatch. Once the technician identifies the problem, you receive a written quote for the repair—no surprise add-ons or overtime multipliers. If you proceed with the repair, the diagnostic fee is applied toward the total cost. Financing and major credit cards are accepted, and service-agreement members receive a 15 % discount.
Do you guarantee emergency repairs and can you work on all brands?
Absolutely. All parts we install carry the manufacturer’s warranty, and our labor is covered by a 1-year satisfaction guarantee. Our EPA-certified technicians service every major air-conditioning brand and model, including Trane, Carrier, Lennox, Rheem, Goodman, and ductless mini-split systems. If a repair is not the best long-term option, we can provide same-day estimates for replacement equipment.