Customer Satisfaction
Customer Satisfaction | Electrical Outlets | Electrical | Hixson
From buzzing family rooms to high-tech home offices, HEP keeps Hixson powered and protected with reliable electrical outlets that fit every lifestyle. Our licensed electricians arrive when promised, explain options in plain English, and install or replace outlets with precision—no drywall surprises, no hidden fees, just a clean finish and a handshake you can trust.
What truly sets us apart is our Customer Satisfaction Guarantee. If your new electrical outlets don’t meet the performance or safety standards we pledge, we’ll make it right at no extra cost. Neighbor-to-neighbor service has been the HEP way for decades, and we’re proud to light up your space with the care you expect from a hometown team.
FAQs
What electrical-outlet services do you provide in Hixson?
We handle everything related to residential and light-commercial outlets, including new outlet installation, replacement of damaged or obsolete receptacles, GFCI and AFCI upgrades, USB-integrated outlets, tamper-resistant outlets for child safety, and troubleshooting or repair of loose or non-functioning plugs.
How can I tell if my home needs an outlet upgrade or replacement?
Common signs include warm or discolored faceplates, plugs that fall out easily, frequent breaker trips when you use certain outlets, absence of GFCI protection near water sources, or a lack of three-prong grounding. If you experience any of these issues, schedule an inspection so we can recommend repair or replacement before hazards develop.
Are your electricians licensed and insured for work in Hixson?
Yes. Every technician is fully Tennessee-licensed, background-checked, and covered by liability and workers’-comp insurance. We also stay current with National Electrical Code (NEC) updates and local Hixson ordinances to ensure all work passes inspection.
How long does a typical outlet installation or replacement take?
Most single-outlet replacements take about 20–30 minutes, while installing a new outlet on an existing circuit generally takes 45–60 minutes. If new wiring or a dedicated circuit is required, we’ll give you a detailed time estimate during the onsite assessment.
What will the service cost, and do you offer upfront pricing?
We provide flat-rate upfront pricing after a brief assessment, so you know the exact cost before we begin. Simple replacements start as low as $89, while specialty outlets or new-circuit installations vary depending on wiring distance and panel capacity. All quotes include parts, labor, cleanup, and a one-year workmanship warranty.
Do you guarantee your outlet work and provide follow-up support?
Absolutely. All outlet services come with a one-year parts and labor warranty, and we offer free follow-up visits if any workmanship issues arise. You’ll also receive safety tips and maintenance guidelines, plus our 24/7 local support line in case you have questions after the job is complete.