Emergency Repairs
Emergency Repairs | Plumbing | Hillsboro
When a burst pipe turns your quiet Hillsboro night upside down, HEP’s seasoned team is already on the way—tools in hand and trucks stocked for any emergency. Our certified technicians answer calls 24/7, arriving promptly to diagnose the issue, stop the damage, and restore water flow before bigger problems surface. From frozen lines and leaking water heaters to backed-up drains, we know exactly how urgent reliable plumbing fixes are, and we treat every home as if it were our own.
Customers choose HEP because we combine small-town courtesy with big-league expertise. Transparent, upfront pricing means no surprises, and our workmanship guarantee lets you breathe easy long after we’ve left. Save our number now so the next time a plumbing disaster strikes, all you have to do is call—Hep, we’ll take it from here.
FAQs
What counts as a plumbing emergency and when should I call your Hillsboro team?
A plumbing emergency is any situation that threatens your safety, property, or ability to use water. Common examples are burst pipes, major leaks, overflowing toilets, sewage backups, water heater failures, and gas line leaks. If shutting off the water main doesn’t stop the issue—or if you are unsure how to shut it off—call us right away. We’ll talk you through immediate safety steps and dispatch a licensed plumber to your Hillsboro address.
How fast can an emergency plumber reach my home or business in Hillsboro?
Our technicians are on‐call 24/7 and stage service vehicles throughout Washington County. Because we are headquartered near downtown Hillsboro, we can typically reach any location in Hillsboro, Aloha, Cornelius, and North Plains within 60 minutes—often faster during daylight hours. You’ll receive a confirmation text with the technician’s name, ETA, and real-time tracking link once we’re en route.
Are your emergency plumbing services really available 24/7, even on weekends and holidays?
Yes. Plumbing problems don’t keep business hours, so neither do we. Our dispatch center monitors calls 24 hours a day, 365 days a year—including Thanksgiving, Christmas, and all other holidays. The same licensed, background-checked plumbers who handle weekday work respond to after-hours calls, ensuring consistent service quality and no “holiday help” substitutes.
How much will an emergency repair cost, and do you provide upfront pricing?
Emergency service has two parts: a flat dispatch fee that covers the rapid response and diagnostic, and the cost of the repair itself. Once we evaluate the problem, we present a menu of repair options with exact prices before any work begins—no surprise add-ons. We waive the dispatch fee if you approve the repair during the same visit. Major credit cards, checks, and financing plans are available, and there is no after-hours surcharge.
Will your plumber arrive with the parts needed to complete the repair on the first visit?
Our vans are stocked as rolling warehouses with more than 1,000 common parts—copper & PEX fittings, water heater components, toilet rebuild kits, supply lines, valves, and emergency shut-off hardware—so we can complete 85-90 % of emergencies on the first trip. If a specialty part is required, we’ll perform a safe temporary fix, order the part from our local suppliers in Beaverton or Portland, and schedule the final repair at your earliest convenience.
What can I do to reduce water damage while waiting for the emergency plumber to arrive?
1) Shut off the main water valve—usually found near the water meter or where the main line enters your house. 2) Open the lowest faucet in your home to drain residual water and relieve pressure. 3) If water is near electrical outlets, turn off power to the affected area from the breaker panel. 4) Move furniture, electronics, and valuables out of the leak zone. 5) Place towels or buckets to contain dripping water. 6) Do not use chemical drain cleaners or attempt gas line repairs yourself. Finally, keep your phone handy so we can guide you through any additional steps while we’re on the way.