Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Hillsboro
When the Oregon chill bites or a summer heatwave rolls in, you don’t have time to wait for comfort. HEP’s rapid-response team is on call 24/7 in Hillsboro, arriving with fully stocked trucks and certified technicians ready to diagnose and fix any furnace, heat pump, or AC crisis on the spot. From strange noises and sudden breakdowns to poor airflow and thermostat glitches, we restore your heating and air conditioning fast, so you can get back to living and working comfortably.
As a locally owned company, we treat your emergency like our own—offering transparent pricing, clear communication, and workmanship backed by solid guarantees. One call to HEP connects you with friendly experts who put safety first and leave your space as tidy as they found it. When seconds matter and comfort can’t wait, choose the Hillsboro pros who turn “uh-oh” into ahh in no time.
FAQs
What situations are considered an HVAC emergency?
Any breakdown that threatens safety, property, or comfort can be treated as an emergency. Examples include a furnace that won’t ignite during freezing weather, an air conditioner that quits during a heatwave, electrical smells or visible sparks coming from the equipment, refrigerant leaks, carbon-monoxide alarm activations, or water leaking from indoor coils and damaging ceilings or walls. If you are unsure, call us and we will help you determine the urgency.
How fast can you get to my home or business in Hillsboro?
Our emergency repair team is on-call 24/7 and is stationed in Washington County, allowing us to reach most Hillsboro addresses within 1–2 hours—often sooner during normal traffic conditions. When you call, our dispatcher will give you a realistic arrival window and keep you updated if traffic or weather causes any changes.
Do you repair all makes and models of heating and air conditioning equipment?
Yes. Our technicians are factory-trained and carry a fully stocked service van with universal parts. We routinely repair gas and electric furnaces, heat pumps, central air conditioners, ductless mini-splits, rooftop units, and packaged systems from major manufacturers such as Trane, Lennox, Carrier, Goodman, Rheem, Daikin, Bryant, Mitsubishi, and more. If a proprietary part must be ordered, we will provide a temporary solution whenever possible to keep you comfortable until the part arrives.
Is there an extra charge for after-hours or holiday service?
Because our technicians work overtime to serve you outside normal business hours, there is a modest emergency service fee added to the standard diagnostic rate. We disclose this cost over the phone before dispatching, so there are no surprises. The fee covers the added labor, travel, and parts sourcing required during nights, weekends, and holidays. All repair options and their prices are reviewed with you for approval before any work begins.
What should I do while waiting for the technician to arrive?
First, turn off the affected HVAC unit at the thermostat or breaker to prevent further damage. If you smell gas, evacuate the building and call 911 and the gas company before calling us. For water leaks, place towels or a bucket under the drip and shut off the unit. For frozen pipes or coils, leave the system off and avoid scraping ice yourself. Gather any warranty papers and recent maintenance records; they can speed up troubleshooting. Clear a path to the equipment and secure pets for the technician’s safety.
Are your emergency technicians licensed and insured, and is the repair guaranteed?
Absolutely. Each technician holds an Oregon HVAC/R license, EPA refrigerant certification, and undergoes continuous training on the latest diagnostic tools and safety protocols. Our company carries full liability and workers’ compensation insurance. All emergency repairs are backed by a 1-year parts and labor warranty unless otherwise noted, and we honor manufacturer warranties on covered components. If the same issue recurs within the warranty period, we will return at no charge to make it right.