Critical Repairs
Critical Repairs | Generators | Electrical | Hillsboro
When Hillsboro storms knock out the grid, the difference between a minor inconvenience and a major crisis often comes down to one thing: generators. HEP’s certified electricians specialize in fast, precision repairs that restore your standby power source before food spoils, medical devices lose charge, or business grinds to a halt. We diagnose issues on the spot, carry OEM parts on every truck, and back our work with transparent pricing—so you’re never left in the dark about what’s wrong or how much it will cost to fix.
From worn transfer switches to hard-starting engines, our team tackles every failure point a generator can throw your way. Day or night, we arrive ready to test, repair, and verify that your unit will fire up the instant the next outage hits. Trust HEP to keep Hillsboro humming, because reliable electricity isn’t a luxury—it’s peace of mind.
FAQs
What types of generators do you repair in Hillsboro?
We service and repair a full range of standby and portable generators, including diesel, natural-gas, propane, and bi-fuel units from major brands such as Generac, Kohler, Cummins, CAT, Briggs & Stratton, and MTU. Whether your unit is air-cooled or liquid-cooled, single-phase or three-phase, our certified technicians have the diagnostic tools and factory training to restore it to peak performance.
How fast can you respond to an emergency generator failure?
Because generator outages often put safety, data, and revenue at risk, we offer 24/7/365 emergency dispatch in the Hillsboro area. Most calls received during business hours are answered within 15 minutes, and a technician is typically on-site within 2–4 hours. After-hours and weekend response times average 4 hours or less, depending on weather and road conditions.
What are common signs my generator needs critical repair?
Warning indicators include hard starting or frequent shutdowns, visible fuel or oil leaks, excessive smoke, unusual vibrations or noise, a persistent warning light on the control panel, or failure to reach rated voltage and frequency. If you notice any of these symptoms, shut the unit down if safe to do so and call our service line to prevent more extensive damage or a complete outage.
Do you stock parts locally or will repairs be delayed waiting for components?
We maintain a sizeable parts inventory in our Hillsboro warehouse—covering filters, belts, sensors, controllers, voltage regulators, and common engine components—for the leading generator brands. For less common parts, we have overnight supply agreements with regional distributors, allowing us to complete over 90 % of critical repairs within 24 hours of diagnosis.
Are your technicians licensed and certified to work on commercial electrical systems?
Yes. Every field technician holds an Oregon General Journeyman Electrician (J) license and manufacturer-specific certifications for the generator lines we support. We also carry full liability and workers’ compensation insurance and follow NFPA 110, NFPA 70E, and local Hillsboro electrical codes on every repair job.
Can you help prevent future generator failures?
Absolutely. We offer customizable preventive maintenance programs that include quarterly or semi-annual inspections, load bank testing, oil and coolant analysis, battery health checks, and firmware updates. Routine maintenance not only minimizes emergency repairs but also extends equipment life and keeps warranties intact.