Rapid Response
Rapid Response | Emergency Plumbing | Plumbing | Hillsboro
When a pipe bursts at dawn or your water heater gives up during a weekend barbecue, every minute counts. HEP’s Rapid Response crew is stationed right here in Hillsboro, ready to hit the road the moment you call for emergency plumbing. We know the shortcuts from Orenco Station to Reedville, and our trucks come loaded with parts, tools, and the latest leak-detection tech, so most fixes happen on the first visit—no wasted time, no added stress.
Our licensed, background-checked pros arrive fast, explain the issue in plain English, and offer upfront pricing before any work begins. Whether it’s a flooded basement, a stubborn clog on the Tualatin Valley Highway, or a gas line scare near downtown, you’ll have a calm, courteous expert on site—24/7, holidays included. Save our number now, and the next time water goes where it shouldn’t, Hillsboro’s most trusted team will be on the way.
FAQs
What constitutes a plumbing emergency and when should I call your rapid response team in Hillsboro?
A plumbing issue becomes an emergency when it threatens to cause property damage, disrupts essential services, or poses a health/safety risk. Examples include burst pipes, major leaks, sewage backups, overflowing toilets, water heater failures, and gas line problems. If shutting off water to a fixture or the main valve doesn’t stop the problem—or you’re unsure what to do—call our Hillsboro rapid response line immediately. We will assess the situation over the phone and dispatch a technician without delay.
How quickly can your Hillsboro emergency plumbers arrive at my home or business?
Because we have service vehicles strategically stationed throughout Washington County, our average arrival time within the Hillsboro city limits is 45 minutes or less—often much faster during normal traffic conditions. When you call, our dispatcher uses GPS to send the nearest licensed plumber, minimizing travel time. You will receive an ETA and real-time updates until the technician is on-site.
Are your emergency plumbing services available 24/7, including weekends and holidays?
Yes. We operate around the clock, 365 days a year. Plumbing disasters don’t respect business hours, so neither do we. Whether it’s 2 a.m. on a weekday or Christmas morning, you’ll reach a live local dispatcher—not an answering service—and we’ll send a fully equipped technician to resolve the issue.
How much will emergency plumbing service cost, and do you provide upfront pricing?
We charge a modest diagnostic fee that is waived when you authorize the repair. After a thorough on-site evaluation, the technician presents flat-rate, menu-style pricing before any work begins—no hourly surprises. Evening, weekend, and holiday calls may carry a small after-hours premium, which is always disclosed upfront. We accept major credit cards, checks, cash, and most homeowner insurance claim documentation if applicable.
What steps should I take to minimize damage while waiting for the plumber to arrive?
1. Shut off the nearest isolation valve or the main water supply to stop the flow. 2. Turn off the water heater’s gas or electrical supply if you suspect a leak or overheating. 3. Open faucets at lower levels to relieve pressure in the pipes. 4. Move valuables, furniture, and electrical appliances away from affected areas. 5. Place buckets or towels to contain water and reduce slip hazards. 6. Avoid using chemical drain cleaners or DIY repairs that could worsen the situation. 7. Follow any additional instructions from our dispatcher, who can guide you step by step over the phone.
Are your technicians licensed and insured, and will the repair be guaranteed?
Absolutely. All emergency plumbers we send to Hillsboro properties hold current Oregon journeyman or master plumbing licenses and undergo ongoing training in safety, code compliance, and customer service. We carry full liability and workers’ compensation insurance for your protection. Repairs and parts are backed by a written workmanship warranty (typically one year) as well as any applicable manufacturer warranties, giving you peace of mind long after the emergency is resolved.