Certified Experts
Certified Experts | Emergency Plumbing | Plumbing | Hillsboro
When pipes burst at midnight or drains back up during a weekend cook-out, Hillsboro homeowners trust HEP’s certified experts to arrive fast, fully equipped, and ready to fix the problem on the first visit. Our licensed team lives right here in the community, so we understand the urgency of true emergency plumbing and respond 24/7 with clear communication, upfront pricing, and workmanship that’s backed by industry-leading guarantees.
From high-tech leak detection to thorough clean-ups, we handle everything from minor repairs to major water disasters with courtesy and care—protecting your home, your schedule, and your peace of mind. Save our number today, and when the unexpected strikes you’ll know exactly who to call for emergency plumbing that’s swift, professional, and always standing by.
FAQs
What situations count as a plumbing emergency, and how quickly can your certified experts reach my Hillsboro home?
Anything that threatens to damage your property, compromise health, or leave you without essential water service is considered an emergency. Common examples include burst pipes, major leaks, sewage backups, overflowing toilets, broken water heaters, and gas line leaks. Because our team is based in Hillsboro, we have techs on call 24/7 and can usually arrive within 60 minutes of your call—often sooner during normal traffic conditions.
Are your emergency plumbers in Hillsboro fully licensed, insured, and background-checked?
Yes. Every technician who arrives at your door carries an Oregon journeyman or master plumbing license, is fully insured for both liability and workers’ compensation, and has passed a nationwide criminal background check and drug screening. Our certification badges and insurance documents are always available for inspection, giving you total peace of mind.
What should I do while I wait for the emergency plumber to arrive?
First, turn off the main water shutoff valve if water is leaking or a pipe has burst. This valve is usually located where the main line enters the house—often in the garage, basement, or a utility closet. Next, shut off power to any affected electrical circuits if water is near outlets or appliances. If a water heater is leaking, turn off the gas supply or electric breaker as well. Finally, contain the water with towels or buckets and keep children and pets away from the affected area. Avoid using chemical drain cleaners or makeshift fixes that could worsen the problem.
How are emergency plumbing services priced, and will I get upfront estimates?
We charge a modest diagnostic fee, waived if you authorize the repair. Once the plumber identifies the problem, you receive a written, flat-rate estimate before any work begins—no hourly surprises. Rates factor in time of day, parts required, and job complexity, but we keep after-hours premiums transparent and reasonable. We accept cash, major credit cards, and financing on repairs over $500, with no-interest options for qualified homeowners.
Do you guarantee your emergency repair work and the parts you install?
Absolutely. All labor is backed by a 1-year workmanship warranty, while parts carry manufacturer warranties that range from 1 to 10 years depending on the component. Should the same issue reoccur within the warranty period due to workmanship or a defective part, we’ll return at no cost to make it right.
Can you handle specialized emergencies like gas line leaks or water-heater failures during weekends and holidays?
Yes. Our on-call roster always includes technicians certified in gas fitting, water-heater diagnostics, and backflow prevention. We stock replacement water heaters, shutoff valves, pressure regulators, and common gas fittings on our trucks and in our Hillsboro warehouse. Whether it’s a Saturday night gas odor or a holiday-morning water-heater failure, we have the tools and expertise to resolve the problem safely and restore service the same day.