Unexpected Leaks
Unexpected Leaks | Emergency Plumbing | Plumbing | Harrogate
When a pipe bursts at midnight or an unseen joint starts dripping through your ceiling, every second counts. HEP’s unexpected leaks team is on call across Harrogate 24/7, arriving fast with fully stocked vans, thermal-imaging leak detectors and the know-how to calm the chaos. From isolating the water supply to carrying out lasting repairs, our friendly professionals treat your home with respect, explain what’s happening in plain English and leave everything clean, dry and safe.
Choose HEP for emergency plumbing that’s transparent on price, meticulous in workmanship and backed by local experts who genuinely care. Whether it’s a Victorian terrace in the town centre or a new-build on the outskirts, we restore flow, pressure and peace of mind—first time, every time.
FAQs
What should I do immediately if I discover an unexpected leak in my Harrogate property?
First, shut off the property’s stop-cock (usually found under the kitchen sink or where the water supply enters the building) to stop the flow of water. If it is safe, switch off electricity in the affected area to reduce the risk of shocks. Next, open taps downstairs to drain the remaining water from the system and place buckets or towels to collect escaping water. Then call our 24-hour emergency line on 01423 XXX XXX; we will guide you through any further steps while a qualified engineer is dispatched.
How fast can your emergency plumbers reach me in Harrogate?
Because our engineers are based within the Harrogate district, typical response times range from 30 to 60 minutes for addresses inside the town, and under 90 minutes for surrounding villages (Killinghall, Pannal, Knaresborough, etc.). We use real-time GPS dispatching, so the closest available plumber is always sent to you, minimising travel time during critical leak situations.
Are your emergency plumbing services really available 24/7, even on weekends and bank holidays?
Yes. Our phone lines and on-call engineers operate 24 hours a day, 365 days a year, including Christmas and bank holidays. Water damage does not wait for office hours, so neither do we. Day or night, you will speak to a trained coordinator who can immediately schedule an emergency visit.
Can you locate and repair the leak on the first visit?
In most cases, yes. All emergency vans carry electronic leak-detection equipment, pipe repair clamps, replacement copper and plastic pipework, soldering kits and push-fit fittings. This allows us to trace hidden pipework behind walls or under floors and carry out a permanent fix during the initial call-out. If a specialist part is required (for example, a specific boiler component), we will make the system safe, stop further water ingress and return as soon as the part arrives—usually within 24 hours.
How much does an emergency leak repair cost and will I get an upfront quote?
Our transparent pricing starts with a fixed call-out fee that covers the first hour on site; after that we charge in 30-minute increments. Before any work begins, the engineer will inspect the leak and provide a clear, written estimate for labour and materials. There are no hidden extras—parking, travel and basic consumables are included in the call-out fee. We accept card, bank transfer and cash payments, and payment is only taken once you are satisfied the leak has been resolved.
Do you deal with insurance companies and provide documentation for claims?
Absolutely. After completing the repair, we can issue a detailed report that includes the cause of the leak, the work carried out, photographs, and an itemised invoice—everything most insurers require. If your policy covers ‘trace and access’ we can liaise directly with the loss adjuster to streamline approval, helping you recover costs quickly and with minimal paperwork on your part.