Emergency Repairs
Emergency Repairs | Electrical | Harrogate
When the lights go out or the fuse board trips in the middle of the night, Harrogate homeowners and businesses turn to HEP for fast, fuss-free help. Our local engineers arrive with fully stocked vans, fault-finding know-how and the reassurance that every repair meets the latest safety standards. From storm-damaged wiring to sparking sockets, we diagnose and fix issues on the first visit whenever possible, restoring power and peace of mind in record time.
Because emergencies don’t stick to office hours, our lines stay open 24/7. One call connects you to a real person, not a voicemail maze, and we’ll give clear arrival times plus transparent pricing before we set off. Keep HEP’s number handy and feel confident that a trusted electrical expert is ready whenever Harrogate needs us most.
FAQs
What qualifies as an electrical emergency and when should I call you?
Any situation that poses an immediate risk of fire, electric shock, or total power loss is considered an emergency. Examples include burning smells from sockets, sparking consumer units, tripped circuits that won’t reset, water damage near wiring, and partial or complete loss of power that affects essential appliances. If you’re unsure, err on the side of caution—switch off the mains (if safe to do so) and call our 24/7 emergency line.
How quickly can you get to my property in Harrogate?
We operate a true 24/7 service within Harrogate and the surrounding villages. Our on-call engineer is usually on site within 30–60 minutes, traffic and weather permitting. When you call, our dispatcher will give you an accurate ETA and keep you updated until the electrician arrives.
Are your emergency electricians fully qualified and insured?
Yes. Every engineer is NICEIC-approved, Part P compliant, and carries a valid ECS card. We hold £5 million public liability insurance and £10 million employer’s liability cover. All work is carried out to BS 7671 (18th Edition) standards and backed by a 12-month workmanship guarantee.
What should I do while waiting for the emergency electrician to arrive?
1. If safe, isolate the affected circuit or switch off the main consumer unit. 2. Keep clear of any exposed wires or water-damaged areas. 3. Do not attempt DIY repairs—this can worsen the fault or void insurance. 4. Ventilate the area if you smell burning plastic. 5. Have your fuse board location accessible and pets secured to allow quick access when we arrive.
How much will an emergency call-out cost?
We charge a transparent fixed call-out fee that covers the first hour of labour, daytime or night-time. After the first hour, billing is in 15-minute increments, so you only pay for the time spent on site. Before any additional work or parts are supplied, we will explain the costs and obtain your approval. We accept card payments, bank transfer, and cash on completion.
Will you have the parts to fix my issue immediately, or will a return visit be needed?
Our vans carry a wide range of common replacement parts—MCBs, RCBOs, socket outlets, lighting accessories, junction boxes, and cable sizes up to 10 mm². In around 85 % of call-outs, we can complete the repair on our first visit. If a specialised component is required, we will make the installation safe, source the part from our suppliers (often same-day), and schedule a follow-up appointment at a convenient time for you.