Customer Service
Customer Service | Dehumidifier Installation | Heating and Air Conditioning | Harrogate
When Harrogate’s damp corners threaten comfort, HEP steps in with friendly expertise and meticulous dehumidifier installation. Our local, Gas Safe-registered technicians assess humidity levels, size up the perfect unit, and fit it seamlessly alongside your existing heating and air conditioning equipment. From tidy pipework to discreet wiring, every detail is handled with care so you can forget about condensation, mould, or that lingering musty smell.
We believe great workmanship is only half the job—the other half is service. That’s why you’ll enjoy clear scheduling, on-time arrivals, shoe covers in the hallway, and a full walkthrough of your new controls before we leave. Backed by transparent pricing and 24/7 after-care, HEP keeps Harrogate homes healthier, drier, and ready for whatever Yorkshire weather delivers.
FAQs
What areas around Harrogate do you cover for dehumidifier installation?
Our certified HVAC engineers serve all HG postcodes, including Harrogate town centre, Knaresborough, Pannal, Ripon, Boroughbridge, and surrounding villages such as Killinghall, Beckwithshaw, and Hampsthwaite. If you are within a 20-mile radius of Harrogate we can usually schedule a visit within 48 hours. For properties just outside this zone, please call and we will try to accommodate you.
How do I know if I need a whole-house dehumidifier instead of a portable unit?
Persistent condensation on windows, musty odours, mould on walls, or humidity readings consistently above 60 % RH in multiple rooms are strong indicators that a central dehumidification system is required. A whole-house unit integrates with your existing heating and air-conditioning ductwork, treating every room simultaneously and maintaining balanced humidity levels year-round—something portable units cannot achieve. During our free home survey we measure RH in different areas, inspect insulation and ventilation, and provide a written recommendation outlining the most cost-effective option.
What is involved in the installation process and how long does it take?
1. Pre-installation survey (30–45 min): We assess space in the loft, plant room, or utility area, check electrical supply, and determine the best condensate drain route. 2. System design (same day): You receive a quote detailing equipment capacity, duct modifications, and warranty terms. 3. Installation (4–6 hours for most homes): We mount the dehumidifier, connect to existing ductwork, install a dedicated RCD-protected spur, run insulated drain piping to a waste outlet, and fit digital humidistats. 4. Commissioning (30 min): We test airflow, confirm drainage, set humidity targets, and give you a quick user tutorial. You’ll have full use of your home throughout; disruption is minimal and we tidy up before leaving.
What does a typical dehumidifier installation cost in Harrogate?
Prices vary with house size and specification, but most installations fall between £1,950 and £3,200 including VAT, labour, and a 5-year parts warranty. The quote covers equipment, electrical work, condensate disposal, duct fittings, and commissioning. We provide price-matched written estimates and 0 % finance over 12 months (subject to status). Portable units may seem cheaper up-front, but a whole-house system usually pays for itself within 3–4 years through reduced heating bills and lower mould remediation costs.
Will a dehumidifier increase my energy bills?
Actually, a properly sized whole-house dehumidifier often lowers overall energy consumption. By removing excess moisture, it makes your heating system more efficient—dry air warms up faster than damp air. The typical unit draws 0.45–0.8 kWh, costing around 12–20 p per hour of run time at current Yorkshire tariffs. Most homes see a net annual saving of 5–15 % on heating costs, which usually offsets the dehumidifier’s electricity usage.
How do I maintain the system and what after-sales support do you provide?
Maintenance is straightforward: replace or clean the air filter every 3–6 months and ensure the condensate drain remains clear. We include the first year’s service free of charge; subsequent annual servicing is £95 and covers filter replacement, coil cleaning, drain flush, and system recalibration. Our customer service desk in Harrogate is open 8 am–6 pm Monday–Saturday, and our engineers offer 24/7 emergency call-out. All installations include a 5-year manufacturer’s warranty and our own 2-year workmanship guarantee.