Customer Service
Customer Service | HVAC Unit Replacement | Heating and Air Conditioning | Harrison
When the summer scorches and the winter bites in Harrison, homeowners count on HEP’s legendary customer service to keep every room comfortable. From the first phone call, you’ll feel the difference: live, local experts answer questions with patience, schedule visits around your life, and arrive on time in clearly marked vans. Our certified technicians don’t speak in confusing jargon—they show you transparent pricing, explain the options that suit your home’s size and efficiency goals, and back their work with industry-leading warranties.
If your current system is rattling, short-cycling, or driving up energy bills, it may be time for an HVAC unit replacement. HEP makes the upgrade seamless, removing your old equipment, installing a perfectly sized, high-efficiency unit, and cleaning up so thoroughly you’ll forget we were there—except for the newfound comfort. We even handle rebate paperwork and offer flexible financing, so you can start saving on utility costs right away while enjoying year-round peace of mind.
FAQs
How can I tell whether I should replace my HVAC unit instead of repairing it?
Several factors signal that replacement is the smarter choice: the system is 10–15 years old, major components such as the compressor or heat exchanger have failed, your energy bills keep climbing, you experience frequent breakdowns, or repair costs exceed 30–40 % of the price of a new unit. Our Harrison technicians can perform a cost-benefit analysis during a free in-home assessment to help you decide.
What size HVAC system does my Harrison home need?
Proper sizing depends on a Manual J load calculation that factors in square footage, insulation levels, window orientation, occupancy, and local climate data for Harrison. Oversized units short-cycle and waste energy; undersized units struggle to keep you comfortable. We take detailed measurements and run the calculation before recommending equipment, ensuring the new system delivers optimal comfort and efficiency.
How long will the HVAC replacement take, and will I be without heating or cooling during that time?
Most straightforward replacements are completed in one working day. More complex projects—such as adding ductwork modifications or upgrading electrical service—may take 1–2 extra days. We remove the old equipment, install the new unit, and test the system the same day whenever possible. Downtime is usually limited to a few hours; we schedule work to minimize disruption and always keep you informed.
Do I need a permit to replace my HVAC unit in Harrison, and who handles it?
Yes. The City of Harrison requires a mechanical permit for HVAC equipment replacement to ensure the work meets current building and safety codes. Our team obtains all necessary permits, schedules municipal inspections, and provides you with copies of the approval documents, so you don’t have to navigate the paperwork yourself.
Are there energy-efficient models and rebates available for new HVAC systems?
Absolutely. We offer ENERGY STAR® certified heat pumps, air conditioners, and furnaces with SEER2, HSPF2, or AFUE ratings that meet or exceed current efficiency standards. Homeowners in Harrison may qualify for utility rebates, manufacturer promotions, and federal tax credits under the Inflation Reduction Act—sometimes totaling $1,200 – $3,200. We’ll explain eligible incentives and even file the rebate paperwork for you.
What financing and warranty options do you provide for HVAC replacement?
We partner with trusted lenders to offer 0 % APR promotional financing, low-payment plans up to 144 months, and no-penalty early payoff. Standard manufacturer warranties cover parts for 10 years, and we include a 1-year labor warranty. Extended labor coverage up to 10 years and maintenance plans that preserve warranty validity are also available, giving you predictable long-term protection.