Unmatched Customer Care
Unmatched Customer Care | Water Purification | Plumbing | Harriman
When your family in Harriman turns on the tap, you expect crystal-clear, great-tasting water—nothing less. HEP’s seasoned plumbers pair decades of hands-on expertise with the friendliest service in East Tennessee, designing whole-home water purification solutions that remove sediment, chlorine, heavy metals, and the odd smells that can sneak in from aging municipal lines or private wells. From the moment you schedule, our Customer Care team keeps you informed, arrives on time, and treats your home with the respect it deserves—shoe covers on, messes gone, satisfaction guaranteed.
Whether you need a quick filter cartridge swap or a custom treatment system sized for your growing household, we make the process refreshingly simple. Transparent pricing, honest recommendations, and 24/7 emergency support mean you’ll never be left guessing or waiting. Trust HEP to elevate every sip, shower, and laundry load, and discover why Harriman homeowners keep spreading the word about the HEP difference in water purification.
FAQs
Why is water purification necessary in Harriman homes?
Harriman’s municipal and well-water sources can contain minerals (hardness), chlorine, sediment, and occasional bacterial contaminants that affect taste, safety, and plumbing longevity. A professionally installed purification system removes these impurities, delivers better-tasting water, protects appliances from scale buildup, and safeguards your family’s health.
What types of water purification systems do you install?
We offer whole-house carbon filtration for chlorine and odor removal, reverse-osmosis (RO) drinking-water stations for up to 99% contaminant reduction, water softeners for hardness control, UV sterilizers for bacteria and virus disinfection, and combination systems customized to Harriman’s specific water profile. All products are NSF/ANSI certified and backed by our workmanship guarantee.
How do I know which purification system is right for my household?
Our licensed plumbers begin with a complimentary on-site water analysis, testing for hardness, pH, iron, chlorine, lead, nitrates, and bacteria. We discuss your household size, water-usage patterns, and budget, then provide a clear proposal comparing options. You receive a written report and can see, taste, and feel sample water from each recommended technology before deciding.
What is included in your "unmatched customer care" service?
You get 24/7 live phone support, text and email updates on technician arrival, shoe covers and drop cloths to protect your home, transparent up-front pricing with no hidden fees, a satisfaction follow-up call within 48 hours, and a lifetime labor warranty on all installations as long as you maintain our simple annual service plan.
How often do purification systems need maintenance and do you provide it?
Most carbon filters need media replacement every 12–24 months, RO membranes every 2–3 years, and UV lamps annually. We offer affordable maintenance plans that include scheduled filter changes, system sanitization, performance re-testing, and priority scheduling. Regular care keeps your warranty intact and ensures peak water quality.
Do you offer emergency support and how quickly can you get to my Harriman property?
Yes. Our emergency dispatch line is staffed 24/7. Because we’re based right here in Roane County, a certified water-treatment specialist can typically arrive at any Harriman address within 60–90 minutes, fully stocked to diagnose leaks, pressure issues, or contamination concerns and restore safe water on the first visit.