Emergency Repairs
Emergency Repairs | Plumbing | Harriman
When a pipe bursts at midnight or the water heater gives out before dawn, Harriman homeowners know they can count on HEP for swift, reliable plumbing help. Our emergency team is on call around the clock, arriving fast with fully stocked trucks and the expertise to stop leaks, clear blockages, and restore your water flow before bigger damage sets in. We treat your crisis like our own, explaining the fix in plain language and offering up-front pricing so there are no surprises once the water is back where it belongs.
Every technician is licensed, insured, and trained to handle the unexpected—from frozen lines to sewer backups—using cutting-edge tools that let us diagnose and repair on the spot. HEP backs every repair with a satisfaction guarantee, because peace of mind should be part of the service. When seconds matter, trust the hometown pros who have been protecting Harriman homes for years—trust HEP.
FAQs
What constitutes a plumbing emergency in Harriman?
Any situation that threatens your property, health, or safety qualifies as an emergency. Common examples include burst pipes, severe leaks that cannot be contained, sewage backups, no running water, overflowing toilets, frozen pipes at risk of bursting, and gas line leaks. If immediate action is needed to prevent water damage, contamination, or loss of essential services, call our 24/7 emergency line right away.
How quickly can your Harriman emergency plumbers arrive?
Because we are based in Harriman and keep technicians on rotating standby, our average on-site response time is 45 minutes or less within city limits. For outlying areas of Roane County we aim for an arrival window of 60–90 minutes. When you call, our dispatcher will give you a real-time ETA and send text updates so you know exactly when help is coming.
What should I do while waiting for the emergency plumber to arrive?
1) Turn off the main water shut-off valve to stop additional flow. 2) If you can locate the affected fixture’s isolation valve, close it. 3) For leaks, place buckets or towels to collect water and move valuables away. 4) Shut off electricity to any area where water is pooling. 5) Do NOT use chemical drain cleaners—they can worsen damage. 6) If sewage is involved, avoid contact and ventilate the area. Our technician will take over as soon as they arrive.
Are emergency plumbing repairs more expensive than scheduled service?
Emergency service typically carries a modest after-hours or rapid-response fee to cover overtime labor and immediate dispatch. However, our up-front pricing policy means you’ll receive a clear, written estimate before any work begins—no hidden charges. Preventing extensive water damage often saves homeowners far more than the incremental cost of an emergency call.
Do you guarantee your emergency repair work?
Yes. All workmanship is backed by a written 1-year labor warranty, and any parts or fixtures we supply carry the manufacturer’s warranty (often 1–5 years). If a repair we performed fails within the warranty period under normal use, we will return to correct it at no additional cost.
Are you equipped to handle emergencies in commercial properties as well as homes?
Absolutely. Our licensed Harriman plumbers are trained and equipped for both residential and commercial systems, including restaurants, retail spaces, medical facilities, and industrial sites. We carry commercial-grade augers, hydro-jetting machines, pipe-freezing equipment, and video inspection cameras on our trucks to resolve large-scale issues quickly and safely.