Customer Satisfaction
Customer Satisfaction | Drain Opening | Plumbing | Guild
Clogged pipes can bring any schedule to a halt, but HEP’s friendly professionals turn plumbing problems into fast, stress-free solutions. From the first call to the final clean-up, we focus on clear communication, upfront pricing, and workmanship that lasts, so you can get back to enjoying your home instead of worrying about water backing up.
Our licensed technicians arrive equipped with state-of-the-art tools for precise drain opening, removing years of buildup without harsh chemicals and protecting your pipes for the long run. When neighbors in Guild need reliable service backed by a 100% satisfaction guarantee, they know HEP is only a phone call away.
FAQs
What types of drains can you open and clear?
Our technicians are trained and equipped to open and clear every residential or light-commercial drain in Guild, including kitchen sinks, bathroom sinks, tubs, showers, toilets, floor drains, laundry drains, perimeter/yard drains, and main sewer lines. Whether the blockage is caused by grease, hair, tree-roots, foreign objects, or mineral build-up, we have the right tools—cable machines, hydro-jetters, and root-cutters—to restore full flow.
How quickly can you respond to a blocked drain in Guild?
We provide true 24/7 emergency coverage. Calls received during business hours are usually dispatched within 60–90 minutes, and after-hours or weekend calls are handled by an on-call crew that can be on site the same day (often within two hours). When you book online you can also reserve a guaranteed two-hour arrival window at no extra charge.
What does your drain opening service cost and what is included?
For most residential blockages we offer a flat rate that includes: on-site assessment, mechanical snaking up to 30 m (100 ft), a follow-up camera inspection to verify the line is clear, and a written condition report. Complex issues—such as heavy root intrusion or lines needing hydro-jetting—are quoted up front before any additional work is started, so you never face surprise charges.
Will your drain clearing methods damage my pipes or fixtures?
No. We select the safest effective method for the material and age of your plumbing. Snaking uses flexible, torque-limited cables that scrub blockages without scratching the pipe walls. Hydro-jetting operates at pressures that remove debris but stay well below the burst rating of PVC, ABS, and cast-iron. We avoid harsh chemical openers and instead rely on mechanical or bio-enzymatic solutions that are pipe-safe and environmentally friendly.
Do you offer any guarantee or warranty after the drain is opened?
Yes. Every standard drain opening comes with a 60-day clear-flow guarantee. If the same line backs up within that period under normal use, we will return and re-open it at no labour charge. For lines we hydro-jet or treat with root-inhibitors we extend the guarantee to 6 months. All warranties are provided in writing on your invoice for easy reference.
What can I do to prevent future blockages after the service?
Our technician will give you tailored advice before leaving, but common preventive steps include: keeping fats, oils, and coffee grounds out of kitchen sinks; installing hair traps in shower drains; flushing only toilet paper—no wipes or sanitary products; scheduling an annual camera inspection for older clay or cast-iron sewer lines; and using an enzyme-based drain maintenance product once a month. We also offer an optional maintenance plan that combines yearly jetting, camera inspection, and priority emergency service at a discounted rate.