Professional Service
Professional Service | Plumbing | Greenback
From a sudden pipe burst at midnight to the meticulous installation of energy-efficient fixtures, HEP delivers fast, courteous, and craftsmanship-driven plumbing solutions throughout Greenback. Our licensed technicians arrive in fully stocked vans, diagnose issues with state-of-the-art leak detection tools, and walk you through transparent, upfront pricing before a single wrench turns. Whether you’re safeguarding your historic farmhouse or upgrading a busy commercial kitchen, we treat every project as if it were in our own home—respecting your time, property, and budget.
Customers choose HEP because we blend hometown reliability with cutting-edge expertise. You’ll get 24/7 emergency response, manufacturer-backed warranties, and a follow-up call to ensure total satisfaction. Join your Greenback neighbors who’ve turned stressful water woes into smooth-flowing peace of mind by making one trusted call to HEP’s professional plumbing team today.
FAQs
What areas of Greenback do you service and how quickly can you arrive?
Our licensed technicians cover the entire Greenback community, including surrounding neighborhoods such as Clover Hill, Morganton Road, and downtown Greenback. For standard calls we offer same-day appointments, and for emergencies we can usually be on-site within 60–90 minutes, 24/7.
Are your plumbers licensed, insured, and background-checked?
Yes. Every member of our team holds a current Tennessee plumbing license, carries full liability and workers’ compensation insurance, and passes annual background and drug screenings. We also participate in ongoing training to stay current with local codes and the latest plumbing technology.
Do you offer 24/7 emergency plumbing services?
Absolutely. Burst pipes, sewage backups, or water heater failures don’t keep regular business hours, and neither do we. You can call us any time, day or night, weekends and holidays included. A live dispatcher will answer and send the closest available technician equipped with fully stocked service vehicles.
How do you price your plumbing work?
We use an upfront, flat-rate pricing model. After inspecting the problem, your plumber will present a written quote that details parts, labor, and any permits required—before we begin. That means no hidden fees, trip charges, or overtime surcharges, even if the job takes longer than expected.
What brands and materials do you use, and do you honor manufacturer warranties?
We work with industry-leading brands such as Moen, Kohler, Delta, Rheem, and Bradford White. All parts and fixtures come directly from authorized distributors, so manufacturer warranties remain fully intact. We also back our labor with a one-year workmanship guarantee for additional peace of mind.
Can you help me prevent future plumbing problems?
Yes. We offer an annual Plumbing Health Check that includes a whole-home inspection, water pressure test, drain camera scan, and water heater flush. You receive a detailed report plus recommendations to improve efficiency and avoid costly breakdowns. Many Greenback homeowners pair this with our discounted maintenance membership for extra savings.