Customer Satisfaction
Customer Satisfaction | Plumbing | Greenback
At HEP, nothing matters more than the smiles we see when water flows perfectly and worries disappear. Local homeowners and businesses across Greenback count on our time-tested expertise, courteous technicians, and transparent pricing to turn stressful leaks or clogs into quick, confidence-boosting solutions. From the moment you call, you’ll notice how our team listens, explains, and respects both your schedule and your space—leaving everything cleaner than we found it.
That passion for people drives every step of our plumbing service. We back each repair or installation with a satisfaction guarantee, follow-up check-ins, and real-time updates so you’re never left guessing. It’s why our customers freely share five-star reviews and refer neighbors, knowing we’ll treat them like family too. Discover the comfort of partnering with Greenback’s most trusted pros and feel the HEP difference for yourself.
FAQs
What plumbing services do you provide to homeowners and businesses in Greenback?
We offer a full range of residential and commercial plumbing solutions, including leak detection and repair, drain cleaning, water-heater installation and maintenance, fixture replacements (faucets, toilets, garbage disposals), sewer line inspection and repair, sump-pump services, and complete bathroom or kitchen plumbing remodels. If you don’t see your specific need listed, just ask—our licensed technicians can handle virtually any plumbing job.
Are your plumbers licensed, insured, and background-checked?
Yes. Every technician we send to your Greenback property holds a valid Tennessee journeyman or master plumbing license, carries full liability and workers’-comp insurance, and has passed a comprehensive background and drug screening. This ensures the work meets local codes and gives you peace of mind while we’re in your home or business.
Do you offer 24/7 emergency plumbing service, and how fast can you reach me in Greenback?
Absolutely. Our emergency hotline is staffed around the clock, 365 days a year. Because we maintain strategically located on-call teams in Blount County, a certified plumber can usually be at any Greenback address within 60–90 minutes—often sooner. Our service vans are fully stocked, allowing us to resolve most emergencies (burst pipes, overflowing toilets, water-heater failures) on the first visit.
How do you ensure complete customer satisfaction on every job?
From the moment you call, we focus on transparency, courtesy, and quality craftsmanship. You’ll receive a clear, written estimate before any work begins; we never tack on hidden fees. Our plumbers wear shoe covers, protect work areas with drop cloths, and thoroughly clean up afterward. Once the job is finished, we walk you through the repair, answer questions, and follow up within 24–48 hours to confirm everything is working perfectly.
What are your pricing and payment options?
We use flat-rate, upfront pricing based on industry standards, not by the hour, so you always know the total cost before we start. There’s no extra charge for travel within Greenback city limits. We accept cash, checks, all major credit cards, and contactless payments. For larger projects, we can set up short-term financing or split-payment plans upon approval.
Do you guarantee your work, and what warranties do you offer?
Yes. All labor is backed by our 100% Satisfaction Guarantee—if the issue recurs due to workmanship within one year, we’ll fix it at no cost. Most parts and fixtures we supply carry manufacturer warranties ranging from one year to lifetime coverage. For water heaters and major installations, we register the product on your behalf so you receive the full factory warranty plus our additional labor guarantee.