Reliable Solutions
Reliable Solutions | Heating and Air Conditioning | Greenback
When Greenback temperatures swing from humid summers to frosty winters, HEP’s team is ready with prompt, courteous service that keeps your home comfortable all year long. Our certified technicians arrive when promised, explain every option clearly, and back their work with upfront pricing—so you never have to choose between peace of mind and your budget. From new system installs to emergency repairs, we tackle every project with the same hometown pride that’s kept us serving East Tennessee since 1981.
Count on us for meticulous maintenance that lowers energy bills, swift fixes that restore cozy airflow fast, and smart upgrades that future-proof your investment. With HEP in your corner, you can relax and enjoy true comfort, knowing your heating and air conditioning needs are covered by the most reliable crew in Greenback.
FAQs
What HVAC services does Reliable Solutions provide in Greenback?
Reliable Solutions offers comprehensive heating and air-conditioning services, including new system installations, seasonal maintenance, emergency repairs, ductwork design, indoor air-quality upgrades, thermostat replacement, and energy-efficiency consultations for both residential and light-commercial customers in the Greenback area.
How do I know whether to repair or replace my heating or cooling system?
A good rule of thumb is the "$5,000 Rule": multiply the cost of the projected repair by the age of the unit in years—if the result is over $5,000, replacement is usually more cost-effective. Also consider frequent breakdowns, rising utility bills, uneven temperatures, and equipment older than 12–15 years. Our technicians will provide a detailed cost-benefit analysis during an on-site evaluation so you can make an informed decision.
Do you offer preventative maintenance plans, and what do they include?
Yes. Our Comfort Club Maintenance Plan includes two precision tune-ups per year (one heating, one cooling), a 21-point inspection, filter change, condenser coil cleaning, thermostat calibration, safety checks, and priority scheduling. Members receive a 15% discount on parts and labor, no overtime fees, and documented service records that help keep manufacturer warranties valid and boost system longevity.
Can Reliable Solutions improve my indoor air quality?
Absolutely. We install and service whole-home air purifiers, UV germicidal lights, high-efficiency media filters, humidifiers, dehumidifiers, and energy-recovery ventilators. After testing for particulate matter, VOCs, and humidity levels, we recommend customized solutions aimed at reducing allergens, controlling moisture, and eliminating odors, creating a healthier living environment for your family.
What financing or rebate options are available for new HVAC installations?
We partner with reputable lenders to offer flexible financing plans, including 0% APR for up to 18 months and low-monthly-payment options subject to credit approval. In addition, we help homeowners apply for utility company rebates, federal tax credits (such as the Inflation Reduction Act 25C credits), and manufacturer incentives, maximizing your savings on high-efficiency equipment.
How quickly can you respond to emergency heating or AC breakdowns in Greenback?
Our technicians are on call 24/7, 365 days a year. For customers within Greenback city limits, we typically arrive within two hours of your service request. We keep our service vans fully stocked with common replacement parts so most emergencies are resolved in a single visit, restoring your comfort as fast as possible.