Prompt Repairs
Prompt Repairs | Heating and Air Conditioning | Greenback
When the Tennessee weather swings from frosty mornings to muggy afternoons, you can’t afford to wait on comfort. HEP’s local team delivers prompt, precision repairs that restore perfect balance to your home’s heating and air conditioning systems—often on the very first visit. From strange noises in the furnace to an AC that’s lost its chill, we arrive stocked with parts, backed by decades of experience, and ready to turn “uh-oh” into “all set” before you know it.
Neighbors in Greenback count on us because we treat every call like it’s coming from family. Transparent pricing, courteous techs who respect your space, and a workmanship guarantee mean you get peace of mind along with reliable climate control. When it’s time to get cozy or cool down fast, give HEP a ring and feel the difference prompt service makes.
FAQs
How quickly can you reach my home in Greenback for an emergency heating or AC repair?
Our on-call technicians are stationed throughout the Greenback area, allowing us to arrive at most addresses within 60–90 minutes, 24 hours a day, 7 days a week. When you call, our dispatcher immediately checks GPS-tracked service vans and assigns the closest available technician to minimize wait time.
What types and brands of HVAC equipment do you repair?
We service all major makes and models of furnaces, heat pumps, central air conditioners, mini-splits, and packaged units. That includes Carrier, Trane, Lennox, Goodman, Rheem, York, American Standard, Bryant, Ruud, Mitsubishi, and more. Our trucks are stocked with universal replacement parts so we can complete most repairs in one visit, regardless of brand age or warranty status.
What should I expect during a service visit and how much does the diagnostic cost?
A certified technician will perform a 15-point inspection, run system pressures and electrical tests, and pinpoint the fault. The flat-rate diagnostic fee is $89, which is waived if you authorize the repair. Before any work begins, you will receive a written quote that lists parts, labor, and any optional upgrades so you are never surprised by the final bill.
Are your technicians licensed and insured?
Yes. Every technician holds a Tennessee HVAC license, EPA 608 refrigerant certification, and completes annual factory training. We carry $2 million in general liability insurance and full workers’ compensation coverage, protecting you from any on-site accidents or damages.
Is there anything I can do before you arrive to help speed up the repair?
Turn the system off at the thermostat, clear a 3-foot workspace around the indoor and outdoor units, and have the model and serial numbers handy. If a frozen coil is suspected, switch the thermostat fan to “On” and leave the system off; this helps the ice melt so we can diagnose faster.
Do you offer any warranties or follow-up support after the repair?
All repairs include a 1-year parts and labor warranty, and many manufacturer-authorized parts carry longer coverage. We also provide a free checkup 30 days after service to verify performance and make any needed adjustments. Optional maintenance plans are available to extend equipment life and keep energy bills low.