Customer Satisfaction
Customer Satisfaction | Garbage Disposal Repair | Plumbing | Graysville
From the moment you call HEP Plumbing in Graysville, you’ll feel the difference that genuine customer satisfaction makes. Our friendly, background-checked technicians arrive on time, protect your kitchen with drop cloths, and walk you through every step—so the only surprise is how smoothly everything works when we’re done. Homeowners keep us on speed-dial because we back every service with clear, up-front pricing and a rock-solid Satisfaction Guarantee.
Whether your disposal is jammed, humming, or simply refuses to turn on, trust our certified pros for fast, code-compliant garbage disposal repair that restores full functionality without the mess. We service all brands, stock most parts on our trucks, and finish most jobs in a single visit—so you can get back to cooking, cleaning, and enjoying life in Graysville. Call today and see why neighbors say, “Happy You’ll Be or the Service Is Free!”
FAQs
What are the most common signs my garbage disposal needs repair?
Watch for humming without grinding, water leaking from the unit or under the sink, frequent circuit-breaker trips, foul odors that don’t go away after cleaning, and slow drainage or repeated clogs. Any of these signals usually indicate worn-out blades, a seized motor, a damaged seal, or a blockage in the grind chamber—issues that require professional service before they worsen.
Do you service every make and model of garbage disposal in Graysville?
Yes. Our plumbers carry parts and training for all major brands sold in the U.S. (InSinkErator, Waste King, Moen, KitchenAid, GE, and more) plus many discontinued or lesser-known models. If replacement is the more economical choice, we’ll review size, horsepower, and noise-level options with you so the new unit fits your sink configuration and usage habits perfectly.
What should I do right after my disposal stops working?
First, cut power to the unit. Flip the wall switch OFF and, for safety, unplug the disposal or turn off the breaker. Never reach inside with your hand. Check for an obvious jam using a flashlight and the hex key that came with your disposal; insert it into the bottom flywheel hole and turn clockwise to free stuck impellers. If the reset button on the bottom has popped out, press it once. If these steps don’t restore operation, call us—continuing to run or test a faulty disposal can burn out the motor or flood your cabinet.
How fast can a technician get to my home in Graysville?
We provide same-day service throughout Graysville and the surrounding Jefferson County communities. Calls placed before 2 p.m. Monday through Saturday are typically handled within a three-hour window. For after-hours or Sunday emergencies—like active leaks—we have an on-call plumber who can arrive in as little as 60 minutes.
Will I know the cost before you start the repair, and is your work guaranteed?
Absolutely. After inspecting the unit, our technician presents a flat-rate quote that covers labor, parts, and tax—no hidden trip or disposal fees. If the price to repair approaches the cost of replacement, we explain both options. All repairs come with a one-year parts and labor warranty, and new disposals we install carry the manufacturer’s warranty plus our own two-year workmanship guarantee.
What maintenance tips can help me avoid future garbage disposal problems?
Run cold water for 15 seconds before and after grinding to flush debris; avoid fibrous foods (celery, corn husks), grease, and expandable starches (rice, pasta); cut large scraps into smaller pieces; and feed waste gradually instead of all at once. Once a month, grind a tray of ice cubes with a cup of rock salt to scour the chamber, then deodorize by grinding citrus peels followed by a baking soda and vinegar rinse. These habits minimize clogs, corrosion, and odors, extending your disposal’s lifespan.