Customer Service
Customer Service | Water Purification | Plumbing | Grandview
Enjoy the confidence of crystal-clear drinking water with HEP’s dedicated plumbing team right here in Grandview. Our licensed technicians bring decades of experience and a neighborly touch to every call, guiding you through the best water purification solutions for your home or business. From pinpointing unseen contaminants to recommending the perfect filtration system, we handle the entire process with the same care we’d give our own families—because around here, you are family.
When you schedule with us, expect prompt arrivals, transparent pricing, and a job done right the first time. We’ll walk you through maintenance tips, warranty details, and emergency support options so you’re never left guessing. Choose HEP for reliable service, genuine courtesy, and the peace of mind that comes from knowing your water purification needs are covered by Grandview’s most trusted plumbing professionals.
FAQs
What types of water purification systems do you install in Grandview homes?
We install a full range of point-of-use and whole-house systems, including multi-stage carbon filtration, reverse-osmosis (RO) units, UV sterilizers, water softeners, and combination systems that target chlorine, hardness, sediment, lead, PFAS, and microbial contaminants commonly found in Grandview’s municipal and well water supplies. All products we recommend are NSF/ANSI certified and chosen to match local water conditions.
How do I know which water purification system is right for my household?
The best system depends on three factors: (1) a detailed water analysis, (2) the number of occupants and average water usage, and (3) the contaminants you want to remove. We start with a complimentary on-site or in-office water test, review the lab report with you, discuss taste and odor concerns, then recommend either a point-of-entry filter (for whole-house protection) or point-of-use RO/UV units (for drinking water). We also consider space, plumbing layout, and budget before presenting a written quote with performance data and maintenance costs.
How often should my water purification system be serviced or filters replaced?
Service intervals vary by model and water quality, but most sediment and carbon pre-filters need replacement every 6–12 months, RO membranes every 2–3 years, UV lamps annually, and water softener resin rebedding every 7–10 years. We place a maintenance calendar sticker on every unit we install and offer an optional service plan that includes scheduled filter changes, system sanitization, pressure checks, and warranty inspections. You’ll receive email/text reminders 30 days before any service is due.
Can you test my Grandview tap water before recommending a purification solution?
Yes. We provide free basic on-site testing for chlorine, hardness, iron, pH, and total dissolved solids. For more comprehensive screening (lead, arsenic, nitrates, PFAS, bacteria, etc.), we collect a sample and send it to a state-certified laboratory in Kansas City; results are usually ready within 5–7 business days. The lab report lists each contaminant, the EPA limit, and whether your water exceeds it, giving us a factual basis for system selection.
What is the average cost and timeframe for installing a whole-house water filtration system?
A standard whole-house carbon/softening combo in Grandview typically costs $1,800–$3,500 installed, depending on flow rate, media quality, and plumbing complexity. High-capacity systems that include UV sterilization or advanced contaminant cartridges can range from $3,500–$6,000. Once you approve the quote, we schedule installation within 3–5 business days. Most projects take 3–6 hours and are completed in a single visit, including flushing, pressure testing, and user training.
Do you offer emergency plumbing services related to water purification equipment?
Absolutely. Our 24/7 emergency line covers leaks, burst lines, malfunctioning softeners, RO system failures, and any water-quality issues that can’t wait. A licensed plumber will arrive at your Grandview property within 2 hours, isolate the problem, perform temporary repairs if parts aren’t immediately available, and restore safe water service. Emergency service fees are waived for customers enrolled in our Gold Maintenance Plan.