Customer Satisfaction
Customer Satisfaction | Plumbing Fixture Replacements | Plumbing | Georgetown
Whether it’s a dripping faucet keeping you up at night or an outdated showerhead draining your water bill, HEP’s friendly pros are ready to swap frustration for flawless flow. As Georgetown locals, we know how hard water and Texas heat can wear on your fixtures, so we arrive with top-quality replacements, transparent quotes, and a smile that lasts longer than the parts we install. From sleek kitchen faucets to high-efficiency toilets, we upgrade your space with minimal disruption and maximum respect for your home.
Customer happiness is our blueprint: every project starts with a thorough walkthrough, ends with a spotless cleanup, and is backed by our rock-solid satisfaction guarantee. Trust HEP for plumbing fixture replacements that instantly refresh your bathroom or kitchen and leave you wondering why you didn’t call sooner.
FAQs
What kinds of plumbing fixtures can your Georgetown plumbers replace?
Our licensed technicians can replace virtually any residential or light-commercial plumbing fixture, including kitchen and bathroom faucets, sinks, toilets, shower valves, bathtubs, garbage disposals, dishwashers, ice-maker lines, outdoor hose bibs, and laundry utility sinks. We work with all major brands (Moen, Delta, Kohler, American Standard, Toto, etc.) and can source specialty or ADA-compliant fixtures on request.
How do I know whether a fixture should be repaired or completely replaced?
In general, replacement is recommended when (1) the fixture is more than 10–15 years old, (2) it has recurring leaks or corrosion, (3) replacement parts are discontinued, (4) the finish is badly stained or pitted, (5) water efficiency is poor compared with current models, or (6) you are remodeling and want an updated look. During our onsite assessment, we inspect the fixture, supply lines, and shut-off valves, then present repair vs. replacement options with clear pricing so you can make an informed decision.
How long does a typical plumbing fixture replacement take and what should I expect?
Most single-fixture swaps (e.g., a faucet or toilet) take 1–2 hours. A shower valve or tub replacement may require 3–6 hours and, in some cases, wall tile removal and reinstallation. On the day of service we protect work areas with drop cloths, shut off your water, drain residual pressure, remove the old fixture, inspect/upgrade supply lines and stops, install the new fixture per manufacturer specs and Georgetown building code, test for leaks, and haul away debris. When we’re finished, we clean the workspace and review the installation with you.
Are the fixtures you install water-efficient and compliant with local codes?
Yes. We only install fixtures that meet or exceed Texas Plumbing Code and WaterSense® guidelines, helping Georgetown homeowners conserve water and lower utility bills. Our team pulls required permits for large projects, coordinates city inspections when necessary, and registers each installation’s serial/part numbers to simplify future warranty claims.
What do your pricing and warranty look like for fixture replacements?
You receive an upfront, flat-rate quote that covers parts, labor, and standard disposal—no surprise fees. Most manufacturer warranties range from 1 year to lifetime on mechanical parts and finishes; we honor and process those warranties on your behalf. Additionally, our company provides a 2-year workmanship warranty and a 100% satisfaction guarantee—if a leak develops due to our installation, we return and fix it at no charge.
How do I schedule service, and which areas around Georgetown do you serve?
Call us at (512) 555-0123, book online 24/7, or send a quick text—most fixture replacements can be scheduled within 48 hours. We serve all of Georgetown plus surrounding communities in Williamson County, including Sun City, Serenada, Andice, Walburg, Round Rock, Jarrell, and Liberty Hill. Emergency service is available nights and weekends for active leaks or critical fixture failures.