Reliable Service
Reliable Service | Emergency Plumbing | Plumbing | Georgetown
When a burst pipe floods your Georgetown kitchen at midnight or your water heater gives out just before guests arrive, HEP’s Reliable Service Plumbing answers the call. Our licensed technicians are on standby 24/7, arriving fast with fully stocked trucks and the expertise to diagnose and repair leaks, clogs, broken fixtures, and sewer backups on the spot. We treat your home with the respect it deserves—laying protective mats, explaining every step, and offering fair, upfront pricing before the wrench turns.
Choose HEP for emergency plumbing confidence that lasts beyond the crisis. We back our workmanship with solid guarantees, use only high-quality parts, and leave your space cleaner than we found it. From downtown condos to historic bungalows, Georgetown homeowners know they can rely on us for clear communication, courteous service, and repairs done right the first time—day or night.
FAQs
What qualifies as a plumbing emergency and when should I call for immediate service?
A plumbing emergency is any situation that threatens to cause significant water damage, disrupts essential water or sewer service, or poses a health and safety risk. Common examples include burst pipes, major leaks, sewage backups, overflowing toilets, and loss of water pressure. If shutting off a fixture valve does not stop the problem, or if you are unsure of the severity, call our emergency line right away and we will guide you on immediate steps while dispatching a technician.
Are your emergency plumbing services available 24/7 in Georgetown?
Yes. We have licensed plumbers on call 24 hours a day, 7 days a week—including nights, weekends, and holidays—to serve homeowners and businesses throughout Georgetown and the surrounding areas. Whenever you have an urgent issue, you can reach a live dispatcher who will connect you with the next available technician.
How quickly can your plumbers arrive at my Georgetown home or business during an emergency?
Our goal is to be at your door within 60 minutes of your call. Because our technicians are strategically stationed around Georgetown with fully stocked service vehicles, we can usually respond in under an hour—often much faster—depending on traffic and weather conditions. We will provide an estimated arrival time when you call and update you if there are any changes.
What are your service charges for emergency call-outs and do you provide upfront pricing?
We charge a modest emergency dispatch fee that covers the cost of getting a licensed plumber to your location after hours. Once on site, the technician will assess the issue and present a clear, upfront quote before any work begins. Our pricing is flat-rate, so you will know the total cost—in writing—rather than being surprised by hourly charges or hidden fees. We also accept all major credit cards and offer financing options for larger repairs.
Are your plumbers licensed and insured to work in Georgetown, and do you guarantee your work?
Absolutely. Every technician on our emergency team is fully licensed by the state of Texas, background-checked, and covered by comprehensive liability and workers’ compensation insurance. We stand behind our workmanship with a 100% satisfaction guarantee and industry-leading parts warranties, so you can feel confident that the repair will be done right the first time.
What can I do to minimize damage while waiting for the emergency plumber to arrive?
If safe to do so, locate the main water shut-off valve—usually near the water meter or where the main line enters the building—and turn it clockwise to stop the flow. For localized leaks, shut off the nearest fixture valve. Move valuables and electronics away from the affected area, place buckets or towels to contain water, and avoid using appliances or outlets that may have been exposed. Do not attempt major repairs yourself; simply stop the water, stay clear of potential electrical hazards, and wait for our licensed professional to arrive.