Expert Team
Expert Team | Emergency Plumbing | Plumbing | Georgetown
When a burst pipe, backed-up sewer, or sudden leak threatens your Georgetown home, HEP’s expert technicians move fast. Our locally based crew is on call 24/7, arriving with fully stocked trucks and the skill to troubleshoot, repair, and protect your property in a single visit. From pinpointing hidden leaks with advanced imaging to safely restoring hot-water service before dawn, we believe reliability, transparent pricing, and a calm, courteous approach turn chaos into comfort.
Choose the team your neighbors trust for emergency plumbing challenges big or small. We back every repair with industry-leading warranties, keep you informed at every step, and leave work areas spotless—so the only thing you notice is water flowing exactly where it should. When minutes matter, count on HEP to bring peace of mind and lasting solutions right to your door.
FAQs
What situations are considered a plumbing emergency in Georgetown?
Any issue that threatens your property, safety, or basic sanitation is an emergency. Common examples include burst or frozen pipes, major leaks you cannot contain, clogged or overflowing toilets, sewer line backups, gas or water heater leaks, and any situation where water or sewage is rapidly damaging floors, walls, or belongings. If you’re unsure, call us—our dispatcher will help you determine whether immediate service is required.
How quickly can your emergency plumbers reach my Georgetown home or business?
Because we maintain fully staffed crews around the clock and strategically stage service vehicles within the city limits, we typically arrive within 60 minutes of your call—often sooner for addresses in downtown Georgetown. Our live dispatcher tracks traffic, weather, and technician locations in real time to route the nearest licensed plumber straight to you.
Are emergency plumbing services really available 24/7, even on weekends and holidays?
Yes. Plumbing disasters don’t follow a 9-to-5 schedule, so neither do we. Our phones are answered by trained team members 24 hours a day, 365 days a year—including Thanksgiving, Christmas, and overnight hours. No matter when you call, a licensed, background-checked plumber will respond with a fully stocked truck ready to solve the problem.
What should I do while waiting for the emergency plumber to arrive?
1. Turn off the main water shut-off valve (usually where the water line enters your home) to stop active leaks. 2. If the problem involves a fixture, close its local shut-off valve as well. 3. Switch off electricity in areas where water is accumulating to prevent shock hazards. 4. Move valuables, rugs, and electronics out of harm’s way. 5. Avoid using chemical drain cleaners—they can worsen clogs and create safety issues for our technicians. 6. Take photos or video of the damage for insurance purposes. Then wait for our technician in a safe, dry area; we’ll handle the rest.
How is emergency service priced and will I know the cost upfront?
After a swift on-site assessment, your technician will present flat-rate pricing before any work begins. The quote covers labor, parts, and equipment, so there are no hourly surprises. Because every emergency is unique, we can’t give an exact figure over the phone, but we do provide a transparent price range and wave our standard trip fee if you approve the repair. We also accept major credit cards, offer financing options, and can bill directly to some insurance providers when applicable.
Are your emergency plumbers licensed, insured, and experienced with local Georgetown codes?
Absolutely. All technicians hold current Texas plumbing licenses, carry full general liability and workers’ compensation insurance, and receive ongoing code-compliance training specific to Georgetown and Williamson County. Our team is familiar with the city’s permit requirements, backflow regulations, and water-conservation ordinances, ensuring that every repair or replacement meets or exceeds local standards and keeps your property fully compliant.