Customer Service
Customer Service | Commercial Plumbing | Plumbing | Georgetown
When a burst line halts production or a slow drain threatens customer comfort, Georgetown businesses turn to HEP’s unrivaled customer service for commercial plumbing solutions that keep doors open and revenues flowing. Our licensed technicians arrive promptly—equipped with cutting-edge diagnostic tools, fully stocked trucks, and the experience to repair, retrofit, or redesign complex systems without disrupting your day‐to‐day operations. Transparent estimates, clear communication, and courteous professionals mean you’re always in the loop and back in business faster.
From grease-laden restaurant lines and high-pressure manufacturing mains to tenant-occupied office parks, we tailor every repair and preventive maintenance plan to your facility’s unique demands. Plus, with 24/7 emergency response and a satisfaction guarantee, you can depend on HEP to protect your investment, conserve water, and help your team focus on what matters most—serving your own customers.
FAQs
What types of commercial properties do you service in Georgetown?
We handle plumbing for a wide range of commercial facilities, including offices, restaurants, retail stores, medical clinics, apartments, warehouses, schools, and municipal buildings. Whether you manage a single storefront on the Square or an entire industrial park on I-35, our team has the equipment and expertise to meet your needs.
Do you offer 24/7 emergency plumbing for businesses?
Yes. Commercial operations can’t afford downtime, so we maintain a dedicated emergency response team that is on call 24 hours a day, 365 days a year. A live dispatcher answers your call, dispatches the nearest licensed plumber, and provides real-time arrival updates. Typical arrival within Georgetown city limits is 60 minutes or less.
How quickly can your plumbers arrive at a Georgetown location?
During normal business hours, most service calls inside Georgetown are reached within 2 hours. For critical issues—major leaks, sewer backups, gas line problems—we treat the request as an emergency and send the first available crew, often arriving in under 60 minutes. Outlying areas in Williamson County may require additional travel time, but we always provide an ETA when you schedule.
Can you help my business stay compliant with backflow prevention and testing requirements?
Absolutely. Georgetown requires annual testing and certification of backflow prevention devices for most commercial properties. We are state-licensed Backflow Prevention Assembly Testers (BPAT) and will handle everything: device inspection, performance testing, paperwork submission to the city, repairs if the device fails, and reminders when your renewal date approaches.
What preventive maintenance plans do you offer for commercial clients?
We customize maintenance programs to match your operation’s size and plumbing load. Plans can include quarterly drain line jetting, annual water heater flushing, sewer camera inspections, grease trap cleaning, fixture checks, and valve exercises. Scheduled maintenance helps avoid expensive emergencies, extends equipment life, and supports uninterrupted business operations.
Are permits and city inspections included when you perform major plumbing work?
Yes. For any project that requires a Georgetown permit—such as water service upgrades, gas line extensions, or major drain alterations—we handle the permit application, coordinate with city inspectors, and schedule final inspections. This turnkey approach keeps your project in compliance and frees you from dealing with municipal paperwork.