Exceptional Service
Exceptional Service | Heating and Air Conditioning | Friendsville
When Friendsville homeowners need comfort they can count on, they turn to HEP for truly exceptional heating and air conditioning expertise. Our certified technicians arrive promptly, treat your home with respect, and back every repair, replacement, or tune-up with straightforward pricing and a satisfaction guarantee. From crisp winter mornings to sweltering summer afternoons, we keep your system running at peak efficiency so you can focus on what matters most—enjoying life in the Foothills.
Ready for worry-free comfort all year long? One call to HEP puts a fleet of 24/7 professionals at your door, armed with state-of-the-art tools, deep local knowledge, and a passion for doing the job right the first time. Discover why your neighbors trust us for responsive service, honest advice, and long-term savings—because here in Friendsville, you deserve a partner who treats your home like their own.
FAQs
What heating and air-conditioning services do you provide in Friendsville?
We handle everything your home or small business might need: new system design and installation, replacement of existing furnaces, heat pumps, central air conditioners, and ductless mini-splits; fast same-day repairs; seasonal tune-ups; duct cleaning and sealing; indoor air-quality upgrades such as humidifiers, dehumidifiers, UV lights, and high-efficiency filtration; and energy-efficiency evaluations. All work is performed by licensed, NATE-certified technicians and backed by a 100 % satisfaction guarantee.
How fast can you respond if my heater or A/C stops working?
We maintain 24/7 emergency service for Friendsville and the rest of Blount County. Calls received before 5 p.m. are usually answered the same day, and after-hours or weekend emergencies are prioritized within two hours. Our technicians travel in fully stocked service vehicles, allowing us to resolve more than 90 % of breakdowns on the first visit.
Do you offer free estimates or second opinions?
Yes. All replacement system estimates, new-construction bids, and second opinions on major repairs are provided at no charge and with no obligation. A comfort specialist will measure your home, discuss comfort goals, and present multiple options with up-front, written pricing so you can make an informed decision.
Which HVAC brands do you install and service?
As an authorized Trane Comfort Specialist we install the full Trane line, but our technicians are trained to repair and maintain all major brands, including Carrier, Lennox, Rheem, Goodman, York, Bryant, and American Standard. We have direct access to OEM parts and honor all valid manufacturer warranties regardless of who originally installed the equipment.
How often should I schedule maintenance for my HVAC system in Friendsville’s climate?
We recommend two precision tune-ups per year—one in spring for your cooling equipment and another in fall for your heating equipment. Friendsville’s warm, humid summers and cool winters put year-round demand on HVAC components, and semi-annual maintenance keeps efficiency high, reduces energy bills, preserves your warranty, and can cut the likelihood of an unexpected breakdown by up to 80 %.
Are financing options or energy rebates available for new systems?
Absolutely. We offer several low-interest and no-interest financing plans with approved credit, including 6-, 12-, and 60-month terms. Many high-efficiency heat pumps and qualifying air conditioners are eligible for TVA EnergyRight rebates, federal tax credits (up to $2,000 under the Inflation Reduction Act), and seasonal manufacturer promotions. Our comfort advisor will help you combine incentives to minimize out-of-pocket costs.