Exceptional Customer Service
Exceptional Customer Service | Emergency Plumbing | Plumbing | Friendsville
A burst pipe or backed-up drain can’t wait until morning, and neither do we. When trouble hits in Friendsville, HEP’s seasoned technicians are on the road in minutes, armed with cutting-edge tools and a reputation for calm, compassionate expertise. From silencing stubborn leaks to restoring hot water before dawn, our team handles every emergency plumbing challenge as though it’s happening in our own homes—because treating you like family is how we’ve earned your trust.
What sets us apart is service that goes beyond the fix. We protect your floors with drop cloths, explain each solution in plain language, and quote transparent prices before a wrench ever turns. Throughout the visit, a dedicated advisor keeps you updated, ensuring the work is completed cleanly, safely, and to code—all backed by HEP’s 100 % satisfaction guarantee. Discover why Friendsville residents turn to us in a crisis and stay with us for a lifetime of dependable care.
FAQs
Do you provide 24/7 emergency plumbing service in Friendsville?
Yes. Our licensed plumbers are on‐call around the clock—including nights, weekends, and holidays—to handle burst pipes, sewer backups, overflowing toilets, or any other urgent plumbing issue in and around Friendsville. Simply call our emergency hotline, and a dispatcher will send the nearest technician immediately.
How quickly can your plumbers arrive at my Friendsville home or business during an emergency?
Because we keep fully stocked service vehicles strategically located in the Friendsville area, our average response time is 60 minutes or less. When you call, our dispatcher pinpoints the closest available technician and provides you with an estimated arrival time and live tracking updates.
What types of plumbing emergencies do you handle?
Our team is equipped to tackle any emergency, including burst or frozen pipes, gas leaks, sewer line blockages, no‐hot‐water situations, sump pump failures, severe drain clogs, leaking water heaters, and major fixture or appliance leaks. If water or gas is causing immediate damage or health concerns, we have the tools and expertise to repair it fast.
Will I receive an upfront price before work begins?
Absolutely. After assessing the problem onsite, the technician explains all repair options and gives you a clear, written estimate—including parts, labor, and any after‐hours fees. We never start a job until you approve the cost, and there are no hidden charges when the work is complete.
Are your emergency plumbers licensed and insured?
Yes. Every technician holds a Tennessee state plumbing license, undergoes ongoing safety and code compliance training, and is fully insured for liability and workers’ compensation. You can rest easy knowing your home or business is protected and the repairs meet all local Friendsville codes.
What can I do before the plumber arrives to minimize damage?
If it’s safe, shut off the main water valve (usually located near the water meter or where the main line enters the building). Turn off electricity in affected areas if water is near outlets or appliances. Open faucets to relieve pressure, place buckets or towels to catch drips, and move valuables away from water. Avoid using chemical drain cleaners or attempting major repairs yourself—these can worsen damage or create hazards.