Customer Service
Customer Service | HVAC Unit Replacement | Heating and Air Conditioning | Flintville
When the Tennessee heat or the December chill takes over Flintville, you need a system that can keep pace. HEP’s customer-first team is ready to step in with fast diagnostics, transparent pricing, and expert craftsmanship, turning the stress of an HVAC unit replacement into an easy upgrade for your home’s comfort and efficiency. From helping you choose the right high-efficiency equipment to hauling away the old unit and fine-tuning the new one, our certified technicians handle every detail with the courtesy and respect your family deserves.
We live and work right here in Lincoln County, so we know how quickly the weather can shift—and how important it is to have a reliable partner on call. That ’s why HEP backs every install with solid warranties, flexible financing, and a 100% satisfaction guarantee. Ready to breathe easier? Give us a call today and discover why so many of your Flintville neighbors trust HEP as their go-to team for HVAC unit replacement and year-round comfort.
FAQs
How do I know it’s time to replace my HVAC unit instead of repairing it?
Most systems in Flintville last 12–15 years with proper maintenance. If your unit is hitting that age, needs frequent repairs, struggles to keep the set temperature, or your energy bills keep climbing, replacement is usually more cost-effective than another major repair. A free inspection from our certified technicians will confirm whether a new, high-efficiency system will save you money compared with keeping the old one running.
What size HVAC system is right for my Flintville home?
Sizing is critical: too small and the unit runs nonstop, too large and it short-cycles, wasting energy and reducing comfort. We perform a Manual J load calculation that measures square footage, insulation levels, window count, sun exposure, and even the number of occupants. This scientific approach—not a rough rule of thumb—ensures you get the exact capacity that keeps every room comfortable while minimizing energy usage.
How much will a full HVAC replacement cost and do you offer financing?
In Flintville, a complete replacement (new furnace, air conditioner or heat pump, thermostat, and installation) typically ranges from $6,500 to $12,000 depending on system size, efficiency rating, and any ductwork modifications. We provide upfront, itemized quotes so there are no surprises. To make the investment easier, we have 0% APR financing for up to 18 months, low-interest plans up to 120 months, and we’ll guide you through available manufacturer rebates and TVA or utility incentives.
How long does installation take and will I be without heating or cooling?
A standard replacement takes one full day: arrival between 8-9 a.m., removal of the old equipment by noon, new system in place by mid-afternoon, and test-run/cleanup finished before early evening. You will be without heating or cooling only during the swap, usually 4–6 hours. For homes needing duct repairs or a line-set relocation, installation may extend to two days—we’ll tell you in advance so you can plan accordingly.
What energy savings and environmental benefits can I expect from a new high-efficiency system?
Today’s units are up to 50% more efficient than those installed just 10–15 years ago. A SEER2 18 or dual-fuel heat-pump system can cut annual utility costs by $600–$1,000 for a typical Flintville household. Besides lower bills, you’ll reduce your carbon footprint by several thousand pounds of CO₂ per year. Many systems qualify for a Federal 25C tax credit (up to $2,000) and local utility rebates, which we handle in the paperwork for you.
Do you provide warranties and ongoing maintenance after installation?
Yes. Every replacement comes with a 10-year manufacturer parts warranty and our 2-year labor warranty (extendable to 10 years). We also include a complimentary first-year maintenance visit to fine-tune the unit after it has experienced all four seasons. Our Comfort Club plans offer biannual tune-ups, priority scheduling, and discounts on any future repairs, ensuring your new HVAC system runs at peak performance for its full life span.