Emergency Repairs
Emergency Repairs | Plumbing | Fayetteville
When a burst pipe or overflowing water heater threatens to soak your Fayetteville home at 2 a.m., HEP’s rapid-response team is already on the way. Our certified technicians arrive with fully stocked trucks, advanced leak-detection technology, and the know-how to stop damage in its tracks—often within an hour of your call. We treat every emergency as if it were happening in our own homes, providing clear communication and upfront pricing so you can breathe easy while we get to work.
Day or night, weekend or holiday, HEP is Fayetteville’s trusted lifeline for all things plumbing. From temporary fixes that halt immediate damage to comprehensive repairs that prevent future surprises, we back every job with industry-leading warranties and a satisfaction guarantee. One call, and your emergency becomes our priority—restoring comfort, safety, and peace of mind faster than you thought possible.
FAQs
What counts as a plumbing emergency and how fast can you get to my Fayetteville home or business?
A plumbing emergency is any situation that threatens to cause water damage, sewer back-ups, flooding, loss of potable water, or a total loss of fixture function. Common examples include burst pipes, overflowing toilets, gas or water heater leaks, frozen pipes, and main sewer line blockages. Because we are based in Fayetteville, our on-call technicians can usually arrive anywhere in the city limits within 60 minutes of your call—often sooner in central neighborhoods.
Are you really available 24/7, even on weekends and holidays?
Yes. We maintain a rotating team of licensed plumbers who are on standby 24 hours a day, 7 days a week, 365 days a year—including nights, weekends, and all major holidays. When you call our emergency line you speak to a live dispatcher (not an answering service) who can immediately route the closest technician to your location.
What should I do while I wait for the emergency plumber to arrive?
First, shut off the nearest water supply valve or, if necessary, the main water shutoff to your building. For water heater leaks, also turn off the gas or electricity feeding the unit. If water is spreading, use towels or a wet/dry vacuum to minimize damage and remove valuables from the affected area. Do not use chemical drain cleaners or attempt major repairs yourself, as this can worsen the problem. If there’s a gas smell, evacuate the building and call 911 from a safe location before calling us.
Do emergency service calls cost more than regular appointments in Fayetteville?
Because emergency calls require an immediate response and after-hours staffing, there is an additional dispatch fee. However, we provide the exact fee upfront over the phone and our technicians present a written estimate before any repair work begins. We never charge hidden overtime, mileage, or travel fees inside Fayetteville city limits, and we honor all coupons and membership discounts even during emergencies.
Are your emergency plumbers licensed, insured, and background checked?
Absolutely. Every technician on our emergency team holds a current North Carolina plumbing license, carries full liability and workers’ compensation insurance, and undergoes annual background and drug screening. We also require ongoing training in local code updates and advanced leak-detection technology so you receive safe, code-compliant repairs every time.
What kinds of emergency repairs can you handle and will the fix be permanent?
We’re equipped to tackle burst pipes, slab leaks, sewer line backups, clogged drains, failed sump pumps, leaking or broken water heaters, frozen pipes, gas line leaks, and overflowing fixtures. Our service trucks carry commercial-grade piping, fittings, water-heater parts, hydro-jetting equipment, sewer cameras, and pipe-patch systems so most problems can be permanently repaired on the first visit. If a specialized part must be ordered, we’ll perform a secure temporary repair, restore water service (when safe), and schedule final completion as soon as the part arrives.