Customer Service
Customer Service | Electrical Repair | Electrical | Fayetteville
When electrical issues strike your Fayetteville home or business, HEP’s friendly customer service team turns stress into relief in a single phone call. Our licensed, background-checked electricians arrive on time, listen closely, and explain every step before work begins, so you’re never left in the dark—or in the fine print. From flickering lights and overloaded panels to malfunctioning outlets, we tackle each electrical repair with meticulous care, state-of-the-art tools, and a genuine respect for your time and property.
We back every job with transparent, upfront pricing and the HEP Happiness Guarantee, meaning the job isn’t finished until you’re confident everything is safe, efficient, and running smoothly. Day or night, weekend or holiday, you can count on us for 24/7 emergency response, courteous follow-ups, and the kind of neighborly service that’s made us Fayetteville’s go-to team for reliable electrical solutions. Give us a call today and discover why HEP is lighting the way in electrical repair excellence.
FAQs
What types of electrical repairs do you handle in Fayetteville?
Our licensed electricians can diagnose and repair everything from tripped breakers, flickering lights, faulty outlets and switches, ceiling-fan issues, and GFCI problems to more complex wiring faults, panel malfunctions, surge-protection failures, and code-violation corrections. Whether it’s a single-family home, apartment, or small business, we have the expertise and equipment to restore safe, reliable power.
How quickly can you respond to an electrical emergency?
For urgent situations—such as sparking outlets, burning smells, partial power loss, or storm damage—we offer 24/7 emergency dispatch within the Fayetteville city limits and surrounding Cumberland County areas. In most cases, a technician can be on-site within 60–90 minutes, fully equipped to isolate the hazard, make immediate repairs, and prevent further damage.
Do I need a permit for electrical repair work, and will you handle it?
Many electrical repairs, particularly those involving service panels, circuit additions, or structural wiring changes, require permits and inspections by the City of Fayetteville or Cumberland County. Our team secures all necessary permits, schedules inspections, and ensures that every repair meets current NEC (National Electrical Code) and local regulations, so you don’t have to navigate the paperwork yourself.
How do you price electrical repair jobs?
We provide upfront, flat-rate estimates after an on-site assessment. The quote covers labor, materials, permit fees, and cleanup, so there are no hidden costs. For smaller tasks—like replacing an outlet—we offer tiered pricing over the phone. Larger projects, such as panel upgrades or whole-home rewiring, receive a detailed written proposal outlining scope, timeline, and warranty terms.
Are your electricians licensed and insured?
Yes. Every technician is North Carolina-licensed, background-checked, and drug-screened. We carry comprehensive liability insurance and workers’ compensation for your protection. Our license and insurance information is available upon request, and copies are included in your service packet and final invoice.
What kind of warranty do you provide on repairs?
All parts we supply are covered by the manufacturer’s warranty, typically one to five years. In addition, we stand behind our workmanship with a 12-month labor warranty: if the issue we repaired recurs due to our installation within one year, we will fix it at no cost. Extended protection plans are available for panel upgrades and whole-house surge protection.